/Work 03/25/14 Session – Norfolk City Council

Work 03/25/14 Session – Norfolk City Council

Video: Work 03/25/14 Session – Norfolk City Council

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>>> OKAY, IF WE CAN GET STARTED, PLEASE. >> A FEW MORE MOMENTS. >> SURE. >> IF WE COULD, I HAVEN'T HAD A CHANCE TO JUST TALK TO THE CHIEF, BUT TWO AREAS, I THINK WE NEED TO SERIOUSLY FOCUS ON. ONE IN PARTICULAR IS THIS PAST WEEKEND, THE SHOOTINGS THAT WE HAD IN THE CITY, AND IF WE COULD, I THINK WE NEED — IT SEEMS NONE OF THEM WERE RELATED, BUT IT ALL COMES DOWN TO EDUCATION, POLICY, PLAN, AND FRANKLY GETTING GUNS OFF THE STREET. IT MEANS THAT WE BEGIN DISCUSSIONS WITH THE FEDS ON IMPLEMENTING PLANS THAT THEY WOULD HAVE TO GET GUNS OFF THE STREET, WHICH THEY HAVE — WE HAVE IN THE PAST, BUT IT SEEMS THAT AS WE'RE GETTING INTO SUMMER AND SATURDAY WAS — FRIDAY AND SATURDAY WERE DAYS WERE PEOPLE WERE OUTSIDE, PARTIES, AND I THINK WE JUST NEED TO GET THE EDUCATION AND PLAN INVOLVED ON — THAT PEOPLE UNDERSTAND YOU DON'T SOLVE YOUR ARGUMENT WITH A GUN AND THEN IN TURN, THEY SHOULDN'T HAVE HAD THEM TO BEGIN WITH AND GET THEM OFF THE STREET.

SO IF WE CAN SOMEHOW TALK TO PD, DISCUSS WITH THEM IF WE NEED TO BRING IN THE FEDS, GET SOME GRANT MONEY AND GO AFTER IT. GET THE GUNS OUT OF THE NEIGHBORHOODS, OFF THE STREET. WE'VE DONE IT BEFORE. THERE WERE CERTAIN FEDERAL PROJECTS THAT WE CAN GO AFTER, FEDERAL MONEY, LET'S SEE IF WE CAN DO NOW. WE'RE GETTING INTO SUMMER AND LET ME TELL YOU WHAT, IT'S NOT GOING TO BE BETTER. THE OTHER THING IS, THE PD BOAT THAT WE HAD THE INCIDENT WITH, IF WE COULD GET A REPORT ON THAT AND ALSO — >> WHAT? >> THE NORFOLK PD BOAT THAT HAD THE ACCIDENT IN WILLOUGHBY PARK. >> WAS IT OUR BOAT? >> YES. IF WE COULD GET AN INVESTIGATION OF THAT AND ALSO HOW THE ASSET HAS BEEN TREATED, MEANING THERE IS AN INSURANCE CLAIM THAT WE GET BACK FROM, AND HOW IT OCCURRED. I AM NOT A BOATER, I'M THE FIRST TO SAY THAT ONE BOAT I OWNED IN MY LIFE SUNK AT A PIER. [ LAUGHTER ] >> LITERALLY. IT SUNK AT A PIER. SO IF WE COULD, I'D LIKE TO KNOW WHAT HAPPENED THERE.

I MEAN, THERE ARE FIVE PEOPLE THAT WERE INJURED, A LOT OF CITY ASSETS TAKING CARE OF THESE PEOPLE. WHAT WAS GOING ON WHEN THIS HAPPENED? AND FOR PICTURES THAT WERE SHOWN IN THE MEDIA OF THE BOAT SHOW IT IN A POSITION IT REALLY NEVER SHOULD HAVE BEEN IN, SO I'D LIKE TO FIGURE OUT WHAT OCCURRED THERE. ALSO WITH COX AND OUR FRANCHISE AGREEMENT, HOW OFTEN DOES THAT COME UP, DO WE KNOW? WITH COX CABLE? >> WE SET IT AND I CAN'T REMEMBER THE TERM WE DID LAST TIME. I CAN FIND OUT FOR YOU. >> LET ME TELL YOU, AND THIS IS A PERSONAL STORY THAT WE'VE RUN INTO AND IT'S THEIR POLICY AND IT NEEDS TO BE MENTIONED IN THE FRANCHISE AGREEMENT. THEIR POLICY CANNOT BE THIS. WHEN AN ATTEMPT GOES TO TURN OFF CABLE AT A HOME AND THAT THE REQUIREMENT IS YOU CANNOT DO IT OVER THE TELEPHONE BECAUSE THE PERSON HAS PASSED AWAY, THAT YOU MUST PRESENT YOURSELF AND A DEATH CERTIFICATE AT A COX CABLE STORE, REQUIRING THE INDIVIDUAL TO TAKE HALF A DAY OR A PORTION OF A DAY OUT OF WORK TO PRESENT THEMSELVES AS AN EXECUTOR OF AN ESTATE, EVEN AT THAT, SHOW A DEATH CERTIFICATE OR A POWER OF ATTORNEY THAT LETS YOU DO THAT, THAT IS UNCONSCIONABLE.

AND THEY NEED TO KNOW THAT. AND I CAN TELL YOU THAT A SATELLITE PROVIDER IN A SIMILAR SITUATION TURNED IT OFF WITH A PHONE CALL. SO IT'S A — WE NEED TO EXAMINE IF THERE'S SOMETHING IN OUR AGREEMENT THAT ALLOWS THEM, PUTS THEM UNDER THE — THEY HAVE THEIR MONOPOLY, BE THAT AS IT MAY. WE HAVE THAT, IT'S THE SYSTEM WE LIVE UNDER TODAY, BUT THE BOTTOM LINE IS THEY CAN'T HAVE IT LIKE THAT AND THAT POLICY NEEDS TO BE CHANGED. LASTLY, MARCUS, I THINK YOU'RE GOING TO HAVE THE COMMUNITY SERVICES BOARD LOOK AT THEIR BUDGET, CHRIST INTERVENTION TEAM TYPE OF DISCUSSION THAT IS GOING TO COME TO YOU. IT GOES UNDER CPI IF I'M CORRECT, OR CIT, I KNOW THEY'RE SEEKING FUNDS FOR PROPER TRAINING FOR PD. I KNOW WE SEND OFFICERS OUT FOR TRAINING, BUT IF YOU COULD HAVE AN OPEN MIND AS TO THEIR REQUEST BECAUSE WHAT THEIR IDEAS ARE ARE VERY GOOD AND IF YOU COULD, WHEN SARAH COMES AND STALKS TO YOU, IF YOU COULD — TALKS TO YOU, IF YOU COULD GIVE THAT REALLY HIGH CONSIDERATION IN THE BUDGET. THAT'S ALL I HAVE.

>> I'M GLAD ANDY BROUGHT UP THE TOPIC OF SHOOTINGS. IT'S NOT PECULIAR TO NORFOLK, IT'S NATIONWIDE, BUT AS ANDY SAID, WE NEED TO DO SOMETHING TO ALLEVIATE THE PROBLEM IN OUR COMMUNITY. THE POLICE DEPARTMENT, I DON'T CARE HOW STRONG THE FORCE MIGHT BE, IF AN INCIDENT IS GOING TO HAPPEN, AND IT'S NO TELLING WHERE IT'S GOING TO HAPPEN AND HOW IT'S GOING TO HAPPEN, IT'S HARD TO STOP IT, BUT THERE'S SOME EDUCATION THAT WE CAN DO, MAKING YOUNGSTERS REALIZE THAT EVERYTHING DOESN'T HAVE TO HAPPEN, IT DOESN'T HAVE TO BE SETTLED WITH A GUN. I HAD A CONSTITUENT SUGGEST WE HAD A GUN BUYBACK PROGRAM. I REMEMBER YEARS AGO WHEN JOHN FOSTER LED THAT PROGRAM, SO I THINK THAT'S SOMETHING, MARCUS, YOU NEED TO LOOK AT, SEE IF THERE'S ANYTHING TO IT, THAT WOULD BE OF VALUE TO US.

ONE OF THE INCIDENTS HAPPENED OVER IN TIDEWATER PARK AND I WAS TOLD THAT BECAUSE OF THE POOR LIGHTING OVER THERE, A LOT OF LIGHTS HAVE BEEN REMOVED OVER THERE, THAT THE POLICE DEPARTMENT HAD A TOUGH TIME ACTUALLY RESPONDING TO THE AREA WHERE THE TWO YOUNGSTERS WERE SHOT. ONE OF THE PROBLEMS WE HAVE OVER IN TIDEWATER IS THAT NRHA AND THE CITY OF NORFOLK PUBLIC WORKS, YOU HAVE AN IDEA THAT ONE DAY THAT THAT AREA, YOU KNOW, MIGHT BE RAZED, BUT UNTIL THAT HAPPENS, WE STILL NEED TO GIVE THE RESIDENTS OVER THERE, YOU KNOW, ALL OF THE SERVICES THAT WE GIVE OTHER COMMUNITIES. WE CAN'T JUST STOP BECAUSE WE THINK IT'S GOING TO BE RAZED ONE DAY. SO WE NEED TO PAY ATTENTION TO THAT. THAT'S ALL I HAVE. [ INAUDIBLE COMMENTS ] >> LIGHTING ON CHARLOTTE, IT CONTINUES ACROSS ST. PAUL'S AND BACK INTO TIDEWATER PARK, THE LIGHTS THERE ARE VERY DARK. I MEAN, THERE AREN'T ANY LIGHTS. IN FACT, I'M TOLD WHEN THE POLICE CAME OUT AFTER THE SHOOTING, EVERYBODY HAS TO BREAK OUT THEIR FLASHLIGHTS JUST TO SEE, SO THAT'S SOMETHING WE CAN REMEDY QUICKLY, IT SEEMS TO ME. YOU CAN DO THAT AS OUR MANAGER TOMORROW, HAVE JOHN PULL IT OUT OF HIS BUDGET OR SOMETHING, BUT GO INTO TIDEWATER PARK, ESPECIALLY THERE ON CHARLOTTE WHERE THE LIGHTS ARE DOWN AND DO SOMETHING QUICKLY.

OKAY? MS. GREEN? >> YES, DITTO TO WHAT HAS BEEN SAID ABOUT THE SHOOTING OVER THE WEEKEND AND THEN THE LOSS OF LIFE OF A YOUNG LADY. ALSO, I WANT TO ASK YOU I DON'T BRING DOWN THE LAKE CHANDLER GIRLS TEAM. THEY DID IT AGAIN THIS YEAR. THEY'RE DOING IT LAST YEAR, EVEN UNDER THE CHANGE OF THE VHSL GROUP, SO I THINK BRINGING THEM DOWN. >> WE'LL DO IT AS SOON AS WE CAN GET THEM. GREAT. >> ON THE GUN SHOOTING, I'VE ASKED ABOUT A GUN AMNESTY A COUPLE OF DIFFERENT TIMES SINCE I'VE BEEN ON THIS COUNCIL, AND THE RESPONSE THAT I HAVE GOTTEN IS SOMEWHAT UNDERSTANDABLE, BUT WHEN WE HAVE PEOPLE — WE HAVE CHILDREN WHO ARE ACCIDENTALLY SHOT, WE HAVE YOUNG PEOPLE WHO ARE KILLED, THAT THE GUNS MIGHT BE THE ONLY THING THAT HELPS US TO SOLVE A MURDER CASE, MIGHT NOT — I MEAN, I'M NOT SURE THAT ACTUALLY HOLDS WEIGHT. SO SOME KIND OF, YOU KNOW, DRON THE GUN OFF, LEAVE IT AT THE POLICE STATION, NO QUESTIONS ASKED, WIPE IT DOWN, WHATEVER THE CASE IS AS A PART OF AN EFFORT TO GET THE GUNS OFF THE STREET.

AND MAYBE, TOO, IN LOOKING AT WHAT WE'RE DOING WITH THE SCHOOLS IS SOME SPECIAL FUNDING FOR TRAINING FOR YOUNG PEOPLE IN NOT HANDLING GUNS, REPORT TO IT A TEACHER IF YOU SEE A GUN, SOMETHING THAT LETS CHILDREN KNOW — AND WHAT ANDY SAID ABOUT, YOU KNOW, HOW YOU HANDLE A DISPUTE, HOW DO YOU HANDLE A PROBLEM, IT'S NOT TO GO AND GET A GUN AND SHOT SOMEBODY. BUT IT WAS AN AWFUL WEEKEND FOR US IN NORFOLK AND OUR KIDS ARE WORTH MORE THAN THAT AND OUR CITIZENS ARE BETTER THAN THAT, AND WE HAVE TO DO SOMETHING TO GET THE GUNS OFF THE STREETS. CAN WE GET AN UPDATE ON WHAT'S GOING ON AT WATERSIDE? >> SURE. >> LIKE WHAT'S HAPPENING? I MEAN, KIND OF SEE WHAT — CAN WE JUST GET AN UPDATE ON WHAT'S GOING ON OVER THERE? >> A FORMAL UPDATE? >> YEAH.

>> TWO THINGS. FIRST, I DON'T KNOW IF THIS IS A NEW POLICY THAT HAS BEEN ENACTED BY OUR NEW CITY TREASURER, BUT I RECEIVED A FEW COMPLAINTS FROM CITIZENS ABOUT A CREDIT CARD CHARGE. NOW IF YOU PAY YOUR TAXES, THAT THEY'RE CHARGING A FEE FOR USING CREDIT CARD. I DON'T KNOW IF THAT WAS — >> WE APPROVED IT LAST WEEK. >> WE PASSED THAT. [ LAUGHTER ] >> YOU WEREN'T HERE. YOU DIDN'T VOTE FOR IT. YOU WEREN'T HERE. >> ALL RIGHT. SORRY I MISSED THAT ONE. >> THAT'S ALLOWED BY CODE AND I WAS IN PETERSBURG IN FEDERAL DISTRICT COURT AND MY CLIENT HAD TO PAY A FINE, $500 ON A RECKLESS DRIVING. THAT WAS A REDUCED FEE. IT WAS A SUCCESSFUL DAY. [ LAUGHTER ] BE THAT AS IT MAY, BUT WHEN HE WENT TO PAY WITH HIS CREDIT CARD, THE WOMAN TOLD HIM AT THE COUNTER, SHE SAID, IT'S $500 FINE, BUT 4%, I THINK IT WAS 4%, AND SHE CALCULATED IT OUT TO WHATEVER, $32 WILL BE ADDED ON AS A CREDIT CARD FEE. SO MUNICIPALITIES ARE DOING THIS. THAT'S SOMETHING THAT WHEN YOU PAY WITH YOUR CREDIT CARD — >> I WASN'T CRITICIZING. I JUST WANTED TO ASK, I MISSED IT OBVIOUSLY.

>> I MEAN, THE QUESTION AND THE ANSWER THAT YOU GIVE NOW IS SOMETHING THAT AT LEAST PEOPLE ARE HEARING IT AND THEY'LL UNDERSTAND IT FROM WATCHING THIS PARTICULAR BODY, SO YOU CAN DO THAT BY STATUTE. IT IS FAIRLY NEW, AND I REMEMBER TALKING TO ANTHONY ABOUT IT, AND THEN I SAW IT IN OTHER JURISDICTIONS AND I WAS QUITE SURPRISED BECAUSE THE WOMAN CALCULATED IT VERY QUICKLY. SHE SAID IT'S GOING TO BE X-NUMBER — AND THEN SHE SAID DO YOU STILL WANT ME TO USE YOUR CREDIT CARD? AND HE SAID YES, GO AHEAD, BECAUSE HE WANTED TO PAY HIS FINE AND GET IT OVER. >> IT COST'S THE CITY 250,000 A YEAR. >> YEAH, IT'S A GREAT QUESTION. >> THE ISSUE IS WHEN YOU JUST PUT IT IN SOMEBODY'S FACE. >> WELL, IT'S PROBABLY A NOTICE THAT — I'M NOT SURE WE SHOULD EVER ALLOW IT WITHOUT BEING ABLE TO GIVE NOTICE. >> PERHAPS IF THEY'RE NOT DOING IT THE WAY THEY DID IN PETERSBURG, IT CAN BE A LESSON LEARNED, THAT THEY CAN SAY, IF YOU PAY BY CARD, WE'RE GOING DO THE FOLLOWING INSTEAD OF JUST DOING IT.

>> I JUST FOUND OUT MY BANK ACCOUNT BY USING DEBIT WAS CHARGING AND MISSED THE NOTICE BECAUSE I GET MY BANK STATEMENTS ONLINE AND I DON'T READ THEM, BUT IT SAID — [ LAUGHTER ] >> I KEEP TRACK OF THE ELECTRONIC ONES, BUT I DIDN'T READ THE STATEMENT AND IT SAID WE'RE GOING TO START IMPOSING A DOLLAR FEE EVERY TIME YOU USE — THEY WANT ME TO USE CREDIT. THEY DON'T WANT ME USING THE DEBIT SIDE OF IT AND I WAS ABLE TO TAKE CARE OF IT. I'M GOING TO ADD ON TO THE SHOOTINGS. IT WAS INTERESTING MONDAY MORNING, WALKING INTO SCHOOL, I WAS WALKING UP THE STAIRCASE AND I OVERHEARD A GROUP OF STUDENTS TALKING ABOUT THE SHOOTING AND IT'S INTERESTING BECAUSE I THINK IT IMPACTED A LOT OF TEENAGERS AT DIFFERENT SCHOOLS. SO THERE WAS PROBABLY DRAMA GOING THROUGH A LOT OF SCHOOL BUILDINGS, BUT IT WAS INTRIGUING THAT THE YOUNG LADIES WERE SAYING, THAT'S WHY WE DON'T GO TO ANY PARTIES ANYMORE BECAUSE PEOPLE ARE BRINGING GUNS AND SHOOTING PEOPLE. AND I THINK IN TODAY'S SOCIAL MEDIA AGE AND IT'S ALL ABOUT SENSATIONALISM AND THEY WANT TO BE SEEN, YOU KNOW, BEING A CRIMINAL OR KIDS — THEY WANT TO DRIVE BY AND SHOOT SOMEBODY AND BE SEEN BY MULTIPLE PEOPLE. IT'S THE WEIRDEST THING. THEY ACT LIKE THEY WANT TO BE CAUGHT DOING THE CRIME.

AND IN THIS CASE, MAYBE NOT. BUT IT IS AN EDUCATION PIECE AND I GO BACK TO WHEN ANTHONY BURFOOT WORKED WITH THE GANG SQUAD AND THEY PUT TOGETHER THAT VIDEO AND THEY WERE SHOWING THAT IN ELEMENTARY SCHOOLS AND DOING ASSEMBLIES. THE VIDEO IS REALLY OUTDATED AND MAYBE SOME SUMMER INTERNS WITH K WORK ON PRODUCING A NEW VIDEO THAT WE CAN INTO BACK INTO THE ELEMENTARY SCHOOLS AND START EDUCATING OUR YOUTH ABOUT IT. I THINK THAT'S WHERE YOU HAVE TO START, AND IN THE MIDDLE SCHOOLS AND GETTING SPEAKERS IN, WORKING WITH THE COURTS WHERE THE MOST POWERFUL THING IS WHERE A JUDGE GOES AND DOES AN ASSEMBLY TO A GROUP OF MIDDLE SCHOOL KIDS AND SAYS DO YOU KNOW WHAT THE CONSEQUENCES ARE IF YOU ARE TO BE INVOLVED IN THIS? A LOT OF THIS HAS BEEN THROWN BACK ON THE SCHOOLS TO BE ABLE TO DO THIS, AND, YOU KNOW, WE'RE SO BUSY WITH SOL TESTING AND EVERYTHING ELSE, WE DON'T THINK ABOUT THOSE THINGS, AND SO SOMETIMES YOU NEED TO BE REMINDED OR THE RESOURCES NEED TO BE THERE TO BE ABLE TO HELP THE SCHOOLS TO IMPLEMENT THOSE TYPES OF ASSEMBLIES. BUT WE NEED TO GO BACK TO THAT.

I REMEMBER WHEN THAT WAS HAPPENING AND I WOULD HEAR ABOUT KIDS SAYING, YEAH, WE SENT TO THIS ASSEMBLY AND THE VICE MAYOR WAS THERE WITH HIS BOWTIE TALKING, YOU KNOW. I THINK, YOU KNOW, WE'VE GOT A NEW VICE MAYOR, MAYBE IT NEEDS TO GET UP THERE AND INSPIRE YOUNG WOMEN AND TALKING ABOUT HOW TO NOT BE INVOLVED IN THAT. WE'VE GOT COLLEGE KIDS THIS SUMMER THAT COULD PROBABLY PUT TOGETHER OUR NEW UPDATED AWESOME VIDEO, AND WORKING WITH THE POLICE DEPARTMENT. IT'S ABOUT EDUCATION, I THINK THAT WOULD MAKE A DIFFERENCE. AND THE SECOND PART OF THAT IS WHAT THEY SAID ABOUT WE DON'T GO TO THOSE PARTIES ANYMORE. WHAT DO OUR TEENAGERS HAVE TO DO ON THE WEEKENDS? ARE THERE ACTIVITIES AND THINGS FOR THEM TO DO THAT ARE POSITIVE? YOU KNOW, I KNOW THE ISSUE, WATERSIDE DANCES AT ONE TIME AND WHAT HAPPENED WITH THAT, BUT WHAT KIND OF FUNCTIONS DO WE HAVE DURING THOSE MOMENTS WHERE WE KNOW THEY'RE GOING TO BE ATTRACTED TO GOING TO A PARTY AT SOMEBODY'S HOUSE AND GETTING THEM POSITIVE ACTIVITIES WHERE, YOU KNOW, THERE COULD BE SOME MONITORING AND IT WON'T GET OUT OF HAND. YOU ALWAYS HAVE TO BE CAREFUL WITH THAT, WE'RE CAREFUL WITH SCHOOL DANCES, BUT WE NEED TO LOOK AT THOSE TYPES OF THINGS.

ARE WE OFFERING ACTIVITIES AT THE WRONG TIME? DO WE NEED TO SHIFT THEM WHEN WE KNOW THERE'S GOING TO BE PARTIES, FRIDAY NIGHTS OR SATURDAY NIGHTS, AND GET SOME OF THOSE TEENAGERS OUT OF THOSE BIG GROUPS AND GIVE THEM A SAFE PLACE TO HAVE FUN AND TO DO SOME THINGS? SO — >> A LOT OF TIMES IT'S NOT EVEN THE TEENAGERS. IT'S — >> PARENTS. >> NO, IT'S PEOPLE WHO AREN'T EVEN ATTENDING THE PARTY THAT COME BECAUSE THEY HAVE A BEEF WITH SOMEBODY WHO IS ATTENDING THE PARTY, AND THEN IT MAKES IT, YOU KNOW, IT MAKES IT A BAD ENVIRONMENT FOR THE KIDS WHO ARE JUST THERE TRYING TO HAVE A GOOD TIME. >> BUT IT HAPPENS RIGHT HERE AND WE SEE IT EVERY DAY. I JUST DEALT WITH CASES THIS WEEK, ALL IT TAKES IS ONE TEXT MESSAGE FROM SOMEBODY SAYING SOMEBODY IS WITH THIS GIRL AND NEXT THING YOU KNOW, IT'S BLOWN UP ALL OVER FACEBOOK, TWITTER, INSTAGRAM.

THEY'RE TAKING PICTURES AND PEOPLE DON'T KNOW HOW TO — THE KIDS DON'T KNOW HOW TO HANDLE, YOU KNOW, THAT NEGATIVE RESPONSE. AND THEY TURN IT INTO A NEGATIVE RESPONSE. BUT IF THEY'RE NOT THERE AT THAT PARTY, THEN THAT CAN'T HAPPEN OR IT COULD HAPPEN, BUT AT LEAST IT COULD BE MONITORED BETTER WITH SECURITY AND, YOU KNOW, POLICE OFFICERS. THIS IS WHAT MAKES THAT ALL THAT HAPPEN. >> BUT I HAD MURDER CASES THAT INVOLVED BUMPING INTO AN SUV, LITERALLY A PERSON PHYSICALLY BUMPED WALKING INTO AN SUV AND KILLED OUTSIDE OF A PARTY. I'VE HAD IT WHERE PEOPLE HAD WORDS WITHIN THE PARTY, CAME BACK LATER, DAYS LATER, AND THE MURDER OCCURRED, MULTIPLE TIMES. SO I MEAN, IT'S — AND THAT'S HISTORICAL, NOT JUST NOW, IT'S HAPPENED OVER MY 28 YEARS IN PRACTICE. BUT IT IS GETTING — IT'S GETTING FAR WORSE.

I MEAN, IT WAS — >> IT'S RAMPANT. >> RIGHT. AND THE FIREARM WAS HUGE AND YOU CAN'T BLAME NORFOLK PD ABOUT IT, NOT AT ALL, BUT WE NEED A PLAN. WE NEED TO TALK TO THE FEDS AND SEE WHAT THEY CAN OFFER, FEDERAL PROSECUTION ON THE USE OF THE FIREARMS, AND FRANKLY, THEIR PENALTIES SOMETIMES ARE — MOST OF THE TIME THEY'RE HEAVIER, BUT SOMETIMES THEY'RE NOT. BUT IT DOES SHIFT THE PROSECUTION TO FEDERAL COURT, QUICKER TO GET PROSECUTIONS DONE THERE. YOU'RE GOING TO GET — YOU'RE MORE GUARANTEED PROSECUTIONS THERE AND CONVICTIONS THERE. SO IF YOU COULD — IF WE CAN GET A DATE BACK, THIS IS SOMETHING THAT EVERY ONE OF US HAS TALKED ABOUT HERE AT THE TABLE. WE REALLY NEED TO COME BACK IN TWO WEEKS WHEN YOU'VE HAD A CHANCE TO TALK TO MIKE, GET TOGETHER, FIGURE OUT WHERE WE CAN GO AND TELL US PERHAPS — >> IT'S EMBARRASSING AS A CITY. >> I KNOW.

>> WE'RE DOING GOOD AS A CITY AND THEN YOU'VE GOT A WEEKEND OF NONSTOP NEWS COVERAGE OF SHOOTINGS IN NORFOLK, HOW DO YOU THINK THAT YOUNG FAMILIES WHO WANT TO MOVE INTO NORFOLK, YOU KNOW, KNOWING THAT THEIR CHILD COULD GET SHOT? IT'S AN IMAGE ISSUE, IT'S A SAFETY ISSUE, IT'S — IT COVERS SO MANY DIFFERENT AREAS, WHICH IS WHY WE'VE ALL DISCUSSED IT. >> THE OTHER THING IS THE COMMONWEALTH ATTORNEY'S OFFICE, I KNOW THAT THEY DO A PROGRAM IN THE COMMUNITY AND IT'S SOMETHING LIKE SEE ME NOW OR SEE ME LATER, OR SOMETHING OR OTHER LIKE THAT AND IT BASICALLY TALKS ABOUT IF YOU WANT TO GET INVOLVED IN THE COMMUNITY AND DO GOOD THINGS, THIS IS THE ROLE THAT YOU SEE ME IN RIGHT NOW, BUT IF YOU BREAK THE LAW AND YOU'RE IN FRONT OF THE ATTORNEY, IN FRONT OF THE — YOU KNOW, WITH THE PUBLIC DEFENDER OR WHATEVER, THEN IF YOU'RE SEEING ME LATER, I CAN'T HELP YOU. IT TALKS ABOUT THE PENALTIES AND SOME OF THE THINGS THAT ARE MISS NOMERS WITH YOUNG PEOPLE WHERE THEY THINK THEY CAN GET AWAY WITH THINGS BECAUSE THEY'RE MINORS OR SOME OF THEIR PEER LAWYERS, NEVER BEEN TO LAW SCHOOL A DAY IN THEIR LIVES, SO IT TALKS ABOUT THINGS LIKE THAT, SO THAT MIGHT BE ANOTHER RESOURCE WE COULD DRAW IN AND THE SHERIFF HAS A PROGRAM ALSO THAT IS SIMILAR, BUT IT DEALS WITH GANGS.

AND SO IT MIGHT BE A GOOD OPPORTUNITY FOR US TO GO INTO THE SCHOOLS AND TAKE ALL OF THESE — I DON'T WANT TO SAY ALL THE AMMUNITION, BUT ALL THESE RESOURCES TO OUR SCHOOLS AND WORK WITH THE YOUNG PEOPLE THERE AND ESPECIALLY IN SOME OF OUR PUBLIC HOUSING PROJECTS. >> WHY DON'T YOU JUST BRING EVERYBODY TO THE TABLE AND INVITE THEM ALL HERE AND TELL THEM WHY THEY'RE COMING AND THEY CAN ALSO TELL US WHAT THEIR RESOURCES ARE AND THEN WHEN YOU INVITE THE COMMONWEALTH ATTORNEY, ASK THEM WHAT THEIR CONNECTION IS TO THE U.S. ATTORNEY'S OFFICE BECAUSE THERE IS USUALLY A LIAISON THERE, AND THEN WHAT THEY CAN OFFER FROM THE FEDERAL SIDE OR EVEN INVITE ONE OF THE UNITED STATES STATES ATTORNEYS OVER, ONE OF THE MANAGING ONES OVER AND THEY CAN TELL YOU. WE NEED A PLAN BEFORE THE SUMMER HITS BECAUSE IT'S BAD NOW. I'M SAYING WE NEEDED IT YESTERDAY, BUT IT'S GOING TO GET WORSE. >> AND WE NEED SOMETHING THAT INCLUDES THE PARENTS TOO.

YOU'RE TALKING ABOUT THE YOUNG PEOPLE, SOMETHING THAT THEY CAN LOCK ON TO IN KEEPING YOUR CHILDREN SAFE AND KNOW WHERE THEY ARE AND, YOU KNOW, MAKING SURE THAT THEY ARE RESPONSIBLE AND TEACHING THEIR CHILDREN HOW TO BE RESPONSIBLE. >> OKAY. NEW TOPIC. I WAS INVITED ALONG WITH A NUMBER OF OTHER MAYORS AROUND THE COMMONWEALTH TO HAVE LUNCH WITH THE GOVERNOR TODAY AT THE MANSION AND TALK ABOUT THE MEDICAID EXPANSION PROGRAM. HE HANDED OUT SOME NUMBERS THAT WERE PRETTY INTERESTING AS FAR AS JUST THE PROPOSED BUDGET THAT HE OFFERED YESTERDAY TO THE GENERAL ASSEMBLY, WHICH I THINK WAS — THE HOUSE ADJOURNED, OR THE HOUSE APPROPRIATIONS COMMITTEE, WITHOUT EVEN READING THE BILL, REJECTED IT AND WENT — YOU KNOW, ADJOURNED. IN NORFOLK, THERE ARE OVER 13,000 UNINSURED MEDICAID EXPANSION-ELIGIBLE FOLKS. THOSE ARE FOLKS — 13,200. AND THEY ARE BASICALLY THE FORCE THAT — I KNOW THERE HAVE BEEN SOME REPORTS ABOUT THEY CAN SIGN UP FOR THE, YOU KNOW, FOR THE — >> USING THE MARKETPLACE.

>> OBAMACARE MARKETPLACE, BUT THAT IS — YOU CAN PAY A PREMIUM REGARDLESS OF HOW LOW IT IS, NOT TO MENTION THERE'S A $6500 DEDUCTIBLE. SO THIS IS MONEY WHICH — THIS $200 MILLION OR SO OVER THIS TWO OF THIS YEAR — THIS TWO-YEAR PROGRAM, THERE IS NO RISK TO ANYBODY CONCERNED AND IT'S 100% FEDERAL DOLLARS. IF THAT MONEY, THE $200 MILLION WERE REALLOCATED THROUGHOUT THE SYSTEM, FOR INSTANCE FOR EDUCATION, IT WOULD MEAN NEARLY A MILLION-EIGHT TO THE CITY OF NORFOLK NEXT YEAR. IN THE FOLLOWING FISCAL YEAR, IT'S ANOTHER $3.5 MILLION. SO NOT ONLY THERE IS AN IMPERATIVE TO TRY TO DO RIGHT BY OUR POOREST CITIZENS, BUT IT ALSO MAKES GOOD SENSE FOR THE JOB FOR EDUCATION, JOB PREPAREDNESS, AND IT GOES ON AND ON. AND BY THE WAY, I WAS — THERE WAS MAYOR JONES FROM RICHMOND WAS THERE, MAYOR BRUNOAK WAS THERE, MAYOR WALLACE FROM HAMPTON WAS THERE, MAYOR FROM SUFFOLK, CHARLOTTESVILLE, LYNCHBURG, HARRISONBURG, LOUDON COUNTY.

IT WAS FROM ALL OVER THE STATE. AND THERE WAS — WITH THE EXCEPTION OF A COUPLE OF FOLKS, THERE WAS NEARLY UNANIMOUS SUPPORT FOR THE GOVERNOR'S PLAN, WITH THE EXCEPTION OF A COUPLE PEOPLE. I DON'T WANT TO SPEAK FOR EVERYBODY IN THE ROOM, AND THE NOTION THAT SOMEHOW THE LOCALITIES SHOULD GET MORE ENGAGED WITH TRYING TO CONVINCE OUR GENERAL ASSEMBLY MEMBERS. I DON'T THINK MOST OF OUR FOLKS NEED MUCH CONVINCING, BUT TO SUPPORT THIS PLAN, YOU KNOW, AND THE GOVERNOR'S STAFF WAS THERE. BY THE WAY, YOU CAN'T GO INTO A MEETING IN RICHMOND AND SOMEBODY SAY HOW IS MARCUS DOING? I MEAN, IT'S JUST — MAYOR JONES FROM RICHMOND, HOW IS MARCUS? IT'S TERRIBLE, LEAVE HIM ALONE. SECRETARY OF FINANCE, DEPUTY SECRETARY — >> HE'S DOING GREAT, YOU CAN'T HAVE HIM BACK. >> THE DEPUTY CHIEF OF STAFF, HOW IS MARCUS DOING? YOU KNOW, IT HAPPENS EVERYWHERE YOU GO. >> YOU DON'T WANT HIM. >> BUT THE NOTION WAS THIS, WE PASSED A RESOLUTION AND IT OUGHT TO GO ON RECORD, SO MAYBE NEXT WEEK, EVEN THOUGH WE DON'T HAVE A VOTING MEETING, WE LITERALLY COULD BRING SOMETHING.

I HAVE A PROPOSED ORDINANCE, I'LL TRY TO CIRCULATE IT EARLY — NOT AN ORDINANCE, A RESOLUTION, IF YOU FEEL LIKE IT'S SOMETHING YOU CAN SUPPORT. VIRGINIA BEACH HAS ACTUALLY GONE ON RECORD SUPPORTING THE GOVERNOR'S MEDICAID EXPANSION. I THINK EVERY LOCALITY IN HAMPTON ROADS, MAYBE NOT CHESAPEAKE, BUT EVERY OTHER ONE, HAS ALREADY — FROM PORTSMOUTH ON, SO, YOU KNOW, YOU GOT 13,000 PEOPLE IN YOUR OWN CITY THAT CAN TAKE ADVANTAGE OF THIS, PLUS THE MONEY THAT CAN BE USED FOR EDUCATION AND PUT MONEY INTO PUBLIC SAFETY AND A WHOLE SERIES OF THINGS, SO WE'LL BRING THAT ON NEXT WEEK AND TALK ABOUT IT MORE. ALL RIGHT. >> MAYOR AND MEMBERS OF COUNCIL, WE HAVE FIVE MORE ITEMS, BUT BEFORE I TURN IT OVER TO MARY MILLER, WHO IS PRESIDENT AND CEO OF THE DOWNTOWN NORFOLK COUNCIL, I THINK YOU WILL SEE SPRINKLED THROUGHOUT THE ROOM A NUMBER OF NORFOLK STATE UNIVERSITY STUDENTS, SOCIAL WORK STUDENTS WHO ARE HERE TONIGHT TO OBSERVE GOVERNMENT LEADERSHIP AND SOME OF THE COMMUNITY DEVELOPMENT EFFORTS THROUGHOUT THE CITY. SO IF YOU SEE, NOTICE THE PACKED HOUSE, THAT'S BECAUSE WE HAVE SOME ADDITIONAL GUESTS TONIGHT.

SO AFTER MARY, WE'LL HAVE DAVID SULLIVAN AND I THINK WE'RE COMMITTED TO GIVE YOU QUARTERLY UPDATES ON WHAT WE CALL SMART PROCESSING, AND HE'S GOING TO GIVE YOU AN UPDATE ON THE DEVELOPMENT SERVICES CENTER HERE IN CITY HALL AND RON HAS TWO UPDATES. ONE IS THE PPEA AND ALSO A PLAN AS RELATES TO HRT AND THE SERVICE LEVEL AGREEMENT. I DO BELIEVE WE HAVE STAFF FROM HRT ALSO. AND THEN LASTLY, JIM REDICK, WE GAVE YOU A LITTLE BIT OF OVERVIEW LAST WEEK, BUT THERE'S AN ITEM ON THE FORMAL DOCKET TONIGHT AND THAT'S THE REVISED EMERGENCY OPERATIONS PLAN. WE HAVE A SHORT PRESENTATION TO GIVE YOU AN UPDATE ON WHAT YOU WILL BE VOTING ON TONIGHT. SO WITHOUT FURTHER ADO, I'LL TURN IT OVER TO MARY. >> GOOD EVENING. I'M HERE TONIGHT TO GIVE YOU AN OVERVIEW OF THE DOWNTOWN IMPROVEMENT DISTRICT AND SOME BACKGROUND ON THE DISTRICT AND TALK ABOUT THE ACCOMPLISHMENT THAT THE DISTRICT HAS ACHIEVED OVER THE PAST, ALMOST FIVE YEARS NOW OF OUR RENEWAL.

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AND I'M JOINED THIS EVENING BY JIM WOFFORD WHO IS THE CHAIR OF OUR IMPROVEMENT DISTRICT RENEWAL STEERING COMMITTEE AND ALSO THE VICE CHAIR OF OUR BOARD AND WILL BE OUR INCOMING CHAIR IN JULY. SO… SOME OF PROBABLY VERY FAMILIAR WITH WHAT — SOME OF YOU ARE PROBABLY VERY FAMILIAR WITH WHAT A SPECIAL SERVICES DISTRICT ARE. I KNOW THERE ARE A NUMBER OF MEMBERS OF CITY COUNCIL WHO WERE ON THE COUNCIL WHEN THE ORIGINAL DISTRICT WAS PUT INTO PLACE, BUT BASICALLY WHAT SPECIAL SERVICES DISTRICT AS IT IS IN THE STATE ENABLING LEGISLATION, WE HERE LOCALLY CALL IT THE DOWNTOWN IMPROVEMENT AREA AND THERE ARE AREAS THAT A LOCALITY WILL DESIGNATE WHERE FACILITIES AND SERVICES ARE PROVIDED ABOVE AND BEYOND WHAT THE CITY ITSELF WILL PROVIDE IN THOSE SERVICES. FOR DOWNTOWN, IT FALLS INTO OUR CLEAN TEAM, WHICH WORKS SEVEN DAYS A WEEK, OUR PUBLIC SERVICE AMBASSADORS WHICH SERVE AS ONSTREET CONCIERGE, PROVIDE EXTRA EYES AND EARS FOR THE POLICE DEPARTMENT, PROVIDE DIRECTION FOR VISITORS IN DOWNTOWN AND IT ALSO PROVIDES OUR ABILITY TO DO MARKETING AND COMMUNICATIONS AND PUBLIC RELATIONS AND SPECIAL EVENTS IN DOWNTOWN AS WELL AND SPECIAL PROJECTS DURING THE YEAR.

SO A LITTLE BIT MORE BACKGROUND ON THE DISTRICT ITSELF. IT WAS ORIGINALLY PUT INTO PLACE IN 1999 WHEN CITY COUNCIL ORDAINED A 48-BLOCK AREA IN DOWNTOWN AS THE IMPROVEMENT DISTRICT. IT WAS APRIL 1st OF 1999 WHEN THE FIRST TAX WAS LEVIED, AND IT IS WHERE PRIVATE AND PROPERTY OWNERS HAVE CONTRIBUTED OVER $19 MILLION TO THE IMPROVEMENT DISTRICT SINCE 1999. THE DISTRICT WAS REORDAINED BY CITY COUNCIL IN 2003. AGAIN IN 2009, AND OUR CURRENT DISTRICT EXPIRES AT THE END OF JUNE OF THIS YEAR. SINCE IT'S BEEN IN PLAY, IT HAS BEEN MANAGED BY — IN PLACE, IT HAS BEEN MANAGED BY THE DOWNTOWN NORFOLK COUNCIL. THIS IS A MAN OF THE DISTRICT, THE BOUNDARIES HAVE STAYED THE SAME SINCE IT WAS PUT IN PLACE IN 1999. IT GOES ALL THE WAY FROM THE ELIZABETH RIVER ON THE SOUTH TO VIRGINIA BEACH BOULEVARD IN THE NORTH, ST. PAULS BOULEVARD EAST AND BASICALLY FOLLOWS DUKE STREET ON THE WEST. THE IMPROVEMENT DISTRICT HAS BEEN MANAGED, AS I MENTIONED, BY THE DOWNTOWN NORFOLK COUNCIL, SO THE COUNCIL IS A 501(C) SIX CORPORATION AND ACCORDING TO OUR BYLAWS, WE HAVE 30 DIRECTORS. 16 OF THOSE DIRECTORS ARE FROM THE IMPROVEMENT DISTRICT REPRESENTING THE PROPERTY OWNERS AND 14 OF THEM REPRESENT THE DOWNTOWN NORFOLK COUNCIL MEMBERSHIP BECAUSE WE STILL WEAR OUR MEMBERSHIP HAT AS PART OF OUR ORGANIZATION AS WELL.

THE DIRECTORS SERVE STAGGERED TERMS OF THREE YEARS, AND THEN WE ALSO HAVE LIAISONS REPRESENTING OTHER ORGANIZATIONS OR INSTITUTIONS THAT ARE APPROVED BY THE EXECUTIVE COMMITTEE. THEY SERVE ONE-YEAR TERMS WITH NO TERM LIMITS AND OUR LIAISONS TODAY ARE FESTEVENTS, VISIT NORFOLK AND OBVIOUSLY OUR LOCAL CIVIC LEAGUES, THE DOWNTOWN NORFOLK CIVIC LEAGUE, THE FREEMASON CIVIC LEAGUE AND RECENTLY WE ADDED NEIGHBORHOOD LEAGUES THAT ADJOIN THE DISTRICT TO THE NORTH. EACH YEAR THE BOARD APPROVES A WORK PLAN AND BUDGET, REFLECTIVE OF THE PRIORITIES THAT THE STAFF AND EXECUTIVE COMMITTEE BRING FORTH TO THE BOARD AND WE WORK ON THAT WORK PLAN DURING THE YEAR, WE PROVIDE CITY REPORTING ON THAT PLAN AS WELL. THE DOWNTOWN NORFOLK COUNCIL ALSO DOES HAVE A 501(C)(3) ENTITY, THE DOWNTOWN NORFOLK FUND, SO THAT ALLOWS US TO COLLECT CHARITABLE DONATIONS FOR THINGS A COUPLE YEARS AGO AND CURRENTLY WE'RE USING THE FUND TO ACCEPT DONATIONS TO DO PROJECTS WITHIN THE ARTS AND DESIGN DISTRICT. IN ANTICIPATION OF THE FACTS THAT WE WERE GOING TO BE GOING THROUGH THE RENEWAL, THE ORGANIZATION CONDUCTED A STRATEGIC PLANNING PROCESS ON ITSELF, SO NOT ON DOWNTOWN, BUT ON THE ORGANIZATION ITSELF TO MAKE SURE THAT OUR PRIORITIES AND THE THINGS WE WERE WORKING ON ALIGNED WITH WHERE WE NEEDED TO GO IN THE FUTURE.

OUT OF OUR STRATEGIC PLANNING PROCESS, WE HAD A FEW RECOMMENDATIONS. ONE WAS WE WERE DOING A GOOD JOB AT NARKTING AND PROMOTION, BUT WE NEEDED TO RATCHET UP WHAT WE WERE DOING IN DOWNTOWN, THAT OUR CLEAN AND SAFE PROGRAMS WERE GOOD, THEY NEEDED TO BASICALLY STAY STABLE WHERE THEY ARE, BUT THAT WE SHOULD DO MORE CONVENING AND ADVOCATING OF ORGANIZATIONS AND GROUPS IN DOWNTOWN AS WELL. AND THAT WE SHOULD JUST BE THE INDEPENDENT VOICE THAT IS PROMOTING DOWNTOWN ON A REGULAR BASIS. WE ALSO UPDATED OUR MISSION AND VISION STATEMENT. I WON'T READ THIS, BUT I KNOW YOU HAVE A COPY OF THE PRESENTATION, SO YOU CAN FOLLOW THAT. A LITTLE BIT OF THE HISTORY OF THE RATE. IN 2003, THE RATE WAS 18 CENTS PER HUNDRED, AND THE DNC SHARE AT THAT TIME WAS 18 CENTS. IN 2009, THE RATE WAS LOWERED TO 16 CENTS AND DNC GETS 15 CENTS OF THAT FOR MANAGEMENT OF THE IMPROVEMENT DISTRICT AND THE CITY'S SHARE IS ONE PENNY AND THAT GOES TOWARDS A FUND FOR ARTS-RELATED PROJECTS. WE RECENTLY, IN ANTICIPATION OF RENEWAL, WENT — AS I SAID, WENT TO THE STEERING COMMITTEE PROCESS.

THE STEERING COMMITTEE HAS RECOMMENDED THAT THE RATE STAY THE SAME AND THE TERM OF EXTENSION STAY THE SAME AS WELL AS THE BOUNDARIES. THAT RECOMMENDATION WAS BROUGHT FORTH TO OUR BOARD, WHICH AT THEIR LAST MEETING, THEY ACCEPTED THAT RECOMMENDATION AND APPROVED THAT RECOMMENDATION. WE'VE ALSO HAD — I DID A PRESENTATION TO THE DOWNTOWN NORFOLK CIVIC LEAGUE BACK IN JANUARY AND AT THE CIVIC LEAGUE MEETING ON MARCH 17th, THEY ALSO SUPPORTED THAT RATE. >> I HAVE A QUICK QUESTION. WHY NOT EXTEND THE BOUNDARIES? DOWNTOWN HAS TECHNICAL GROWN OUT OF THOSE BOUNDARIES? IS IT TOO POLITICAL, TOO CONTROVERSIAL? >> WE TALKED ABOUT THAT DURING THE PROCESS AND SAID THAT WE WOULD LET IT GO FOR NOW, BUT WE WOULD HAVE THAT CONVERSATION GOING INTO THE NEXT RENEWAL, BUT IT'S PROBABLY — IT PROBABLY WILL TAKE US A YEAR TO TWO YEARS TO DO THAT. IT'S A LOT OF ONE-ON-ONE MEETINGS OBVIOUSLY WITH THE PROPERTY OWNERS TO TALK ABOUT THAT, WHETHER YOU EXTEND OR CONSTRICT THE BOUNDARIES. SO THE CONSENSUS WAS I SAID TO KEEP IT AS THEY ARE FOR TODAY. [ INAUDIBLE COMMENTS ] [ LAUGHTER ] >> SO THE DOWNTOWN IMPROVEMENT DISTRICT DRAWS FROM A NUMBER — THE REVENUE DRAWS FROM A NUMBER OF PROPERTY CLASSIFICATIONS.

OBVIOUSLY COMMERCIAL OFFICE BEING THE LARGEST AND RETAIL AND SERVICES. ON THE RETAIL, ONE OF THE LARGEST BEING PROPERTY AT MACK ARTHUR CENTER AND RESIDENTIAL CONDOMINIUMS HAVE BEEN A GROWING PERCENTAGE OF OUR PROPERTY CLASSIFICATION DOWNTOWN AS WELL, AND VACANT LAND ENDS UP BEING SOMETHING, AND THEN SOME CULTURAL INSTITUTIONS. ON THE EXPENSE SIDE, THIS PIE CHART JUST SHOWS HOW WE BREAK IT DOWN FROM A EXPENSE AND PROGRAMMING. PUBLIC SAFETY AND HOSPITALITY, PUBLIC SPACE, A LOT OF THAT IS PERSONNEL. A COUPLE YEARS AGO WE IMPLEMENTED A FLEX TEAM TO HAVE THE ABILITY TO MOVE STAFF FROM CLEAN TEAM TO PUBLIC SERVICE, WHICH GIVES US A LOT MORE FLEXIBILITY AND THEN, AS I SAID, MARKETING AND OVERHEAD AND KEY OBJECTIVES. SO QUICKLY TO GO THROUGH SOME OF OUR ACCOMPLISHMENTS OVER THE PAST FIVE YEARS, WE PARTNERED DURING LIGHT RAIL CONSTRUCTION TO DO A CONSTRUCTION MITIGATION CAMPAIGN, SO THAT WAS EVERYTHING FROM SIGNAGE WHEN STREETS WERE CLOSED TO BUSINESSES BEING OPEN.

IT'S WHEN WE IMPLEMENTED OUR STREET START EMAIL CAMPAIGN WHICH WE USE TODAY TO NOTIFY PEOPLE ABOUT STREET CLOSURES IN DOWNTOWN AND OUR STAY AND PLAY THAT WE DO TO DRIVE BUSINESS TO OUR RESTAURANTS AND ESTABLISHMENTS IN DOWNTOWN DURING THAT CONSTRUCTION PERIOD. THE OTHER THING WE DID ALSO WAS WE CREATED A SNAP MAP ON OUR WEBSITE WHICH WE STILL USE TODAY THAT PROVIDED US THE ABILITY TO SHOW LANE CLOSURES AND STREET CLOSURES AND THAT'S SOMETHING WE CONTINUE TO USE. UNDER PLACE MAKING AND COMPLETE STREETS OVER THE YEARS, WE'VE DONE OUR BIKE RACK PUBLIC ART PROJECTS, WHICH WE HAVE FIVE BIKE RACK PUBLIC ART PIECES IN DOWNTOWN, THE LIGHTS IN THE TREES ON GRANBY STREET. THIS PAST FALL, THE SHARROWS A GRANBY STREET AND OBVIOUSLY THE PLOT.

AND EVENTS, ONGOING, WE HAD RESTAURANT WEEK FOR A NUMBER OF YEARS. WE CONTINUE TO DO THAT IN JANUARY AND JULY. THIS YEAR, WE LAUNCHED SOME NEW EVENTS WHICH WAS AN EMPLOYEE APPRECIATION DAY LAST MAY, WHICH WE WILL DO AGAIN THIS MAY. OBVIOUSLY FIRST FRIDAYS WHICH I KNOW MANY OF YOU ARE AWARE OF. WE PARTNERED WITH FESTEVENTS TO DO WHAT WE CALL THE FUN SPOT, A POP-UP PARTY THAT APPEARED IN DIFFERENT LOCATIONS THROUGHOUT DOWNTOWN DURING THE WORK WEEK LAST SUMMER, AND THEN WE PARTNERED WITH REVISION NORFOLK LAST SEPTEMBER TO DO THE PARKING DAY. THIS PROGRAM WAS SOMETHING WE HAD FOR A NUMBER OF YEARS. IT WAS NOT RECOMMENDED THAT WE KEEP OUR RETAIL RECRUITMENT PROGRAM IN OUR STRATEGIC PLANNING PROCESS, BUT WHEN THE PROJECT WAS UP AND RUNNING, WE HAD CONDUCTED A RETAIL ANALYSIS OF GRANBY STREET AND IN DOWNTOWN IN GENERAL, WE ACTUALLY DID UPDATE THAT LAST FALL AND CREATED A BUSINESS RESOURCE GUIDE AND WE'RE WORKING ON NOTIFYING PEOPLE ABOUT ACTIVITIES IN DOWNTOWN AND THEN OUT OF THAT, WE ALSO IMPLEMENTED A CATALYST FUNDING PROJECT WHICH GAVE US THE ABILITY TO PROVIDE A LOAN FOR URBAN OUTFITTERS AS WELL AS A FACADE IMPROVEMENT GRANT AND THE FACADE IMPROVEMENT GRANT IS SOMETHING WE CONTINUE TODAY.

IT'S UP TO A $10,000 MATCH AND WE FUND THAT EVERY YEAR. THEN MARKETING AND COMMUNICATIONS, WE HAVE A RECENT CAMPAIGN, MANY REASONS TO MAKE IT DOWNTOWN. DOWNTOWN WORKS FOR ME IS OUR COMMERCIAL OFFICE MARKETING CAMPAIGN. WE ALSO MANAGE A WEBSITE, HAVE IMPLEMENTED A MOBILE WEBSITE AND DO QUITE A BIT WITH SOCIAL MEDIA AS WELL, FACEBOOK, TWITTER, INSTAGRAM, AND GOOGLE+. AND THEN ON THE OPERATIONS SIDE, FRED, SINCE WE'VE HAD HIM SINCE 2009, HE'S NOW LOGGED OVER 30,000 MILES IN DOWNTOWN AND HE PROVIDED FREE RIDES EVERY DAY FOR PEOPLE GOING TO AND FROM THE IMPROVEMENT DESTINATION. THIS PAST YEAR WE PARTNERED WITH PUBLIC WORKS TO GET ON THE GO RECYCLING IN DOWNTOWN AND WE ALSO PARTNERED WITH KEEP NORFOLK BEAUTIFUL TO DO THE BUST OUT DOWNTOWN CAMPAIGN AS WELL. AND FINALLY, WE CONTINUE TO WORK ON ADVOCACY SO THAT OVER THE PAST FEW YEARS, IT'S BEEN EVERYTHING FROM FOOD TRUCKS TO CHARACTER DISTRICTS TO THE CHANGES THAT YOU'VE ALL RECENTLY APPROVED FOR THE CHAPTER 9 OF THE ZONING ORDINANCE AND THE ARTS AND DESIGN DISTRICT AS WELL .

>> MARY, WHAT IS THE BASE ASSESSMENT NOW VERSUS 2009 FOR — >> IT STILL IS — THE PROPERTY OWNERS IN DOWNTOWN PAY AN ADDITIONAL 16 CENTS — >> BUT WHAT IS THE GROSS ASSESSMENT FOR THE PROPERTY? >> THE TOTAL — >> IT WOULD BE — >> I'M TALKING ABOUT THE — >> THE ACTUAL TOTAL. >> DON'T WE HAVE TO HAVE THAT TO DO A… JUST APPROXIMATELY. IF YOU DON'T HAVE IT, I CAN GET IT LATER. >> THE TOTAL TAXABLE OR ASSESSMENT FOR DOWNTOWN IS ABOUT 1.7 BILLION. >> THAT'S NOW. >> NOW. >> DO YOU HAVE WHAT IT WAS — >> THEN IN '09, IT WAS SLIGHTLY — IT WAS 1.70. IT HASN'T CHANGED MUCH SINCE '09, SO IT INCREASED FROM ORIGINALLY 7.61% AND THAT CHANGED, THE NEXT YEAR WAS ONLY .47 AND THEN IT WAS DEVELOPED AND THEN WENT UP AGAIN A HALF A PERCENT. >> ABOUT LEVEL FROM — >> RIGHT.

WHICH IS WHY THE RECOMMENDATION WAS TO KEEP THE RATE WHERE IT IS, SO AS WE HAVE — IN PREVIOUS RENEWALS, WE'VE SEEN, YOU KNOW, LARGE INCREASES, PERCENTAGE INCREASES IN THE ASSESSED VALUE. OVER THIS PAST FIVE YEARS, BASED ON THE ECONOMY, CERTAINLY WE HAVEN'T SEEN THOSE INCREASES. >> QUESTIONS? MARY, THANK YOU, THAT WAS GREAT. THANKS. >> GOOD EVENING, MEMBERS OF COUNCIL. I'LL GIVE YOU A QUICK UPDATE ON WHERE WE ARE WITH THE SMART PROCESSING INITIATIVE. FIRST, I WANT TO JUST HIT REAL QUICKLY WHERE WE ARE WITH NORFOLK CARES, THE IMPACT CENTER. AS YOU KNOW, WE HAVE EXPANDED HOURS NOW, WE'RE OPEN AT 7:00 A.M. EVERY DAY DURING THE WEEK AND WE GO TILL 6:00 P.M., AND LAST MONTH, WE ANSWERED A LITTLE OVER 10,000 CALLS. WE'RE SEEING THAT NUMBER THE LAST FEW MONTHS BOUNCE BETWEEN ABOUT 10 AND 12,000.

IT WILL PROBABLY JUMP TO ABOUT 15,000 STARTING NEXT MONTH WHEN WE GET INTO THE BUSY SEASON WHEN THERE'S FAR MORE BULK WASTE PICKUPS, GRASS-CUTTING ISSUES AND THOSE KIND OF THINGS. WE'RE HANDLING QUITE A FEW CALLS, AS YOU CAN SEE, ABOUT 532 PER DAY. RIGHT NOW WE HAVE NINE CALL TAKERS TAKING THOSE CALLS. WE HAVE ONE VACANCY. OUR AVERAGE HOLD TIME, ABOUT A MINUTE AND 29 SECONDS. ALTHOUGH I'M LOOKING AT THAT NUMBER BECAUSE WE HAVE SEVERAL STATS THAT MANY COULD OUT OF OUR PHONE SYSTEM AND I WANT TO MAKE SURE THAT WHEN REVIEWING IT YESTERDAY, I WASN'T CONFIDENT THAT IT'S THAT HIGH. I THINK IT'S ACTUALLY MUCH LESS THAN THAT. AND JUST THE KINDS OF THINGS. WE ALSO GOT 472 EMAILS IN THE MONTH OF FEBRUARY. >> IS THAT — DO YOU EXPECT THE EMAILS TO BE A LITTLE BIT HIGHER? >> WELL, I THINK YOU'LL SEE WITH THE ONLINE REQUESTS, MORE PEOPLE ARE USING THE FORM ONLINE RATHER THAN USING EMAIL, SO WE HAD ABOUT 1300 ONLINE REQUESTS COMING IN FROM THE WEBSITE, ABOUT 63 PER DAY, SO COMBINING THOSE, WE'RE GETTING ABOUT 10% OF OUR CALLS THROUGH ELECTRONIC, THROUGH THE WEB, EMAIL, WEBSITE AND THE OTHERS ARE PHONE CALLS.

AGAIN, WE'RE CLOSING ABOUT 56 PER DAY. THEY'RE ALWAYS A HANDFUL OF CALLS THAT COME IN THAT TAKE A LOT LONGER TO CLOSE. THE VAST MAJORITY GET CLOSED PRETTY QUICKLY, BUT SOME THINGS, PEOPLE CALL IN AND THEIR ISSUE IS, WELL, MY STREET FLOODS WHEN WE HAVE AN UNUSUALLY HIGH TIDE. THAT'S NOT ONE WE GENERALLY ARE GOING TO FIX IN A COUPLE OF DAYS. IT'S GOING TO TAKE A LONG TIME. BUT WE KEEP THOSE REQUESTS OUT AND WE GENERALLY SPENT SOME TIME RESEARCHING AND PROVIDE AN ANSWER BACK AND CLOSE THOSE ONCE THE ANSWER GOES BACK. REQUEST TRACKER IS OUR SERVICE ON THE WEBSITE, AND WITH iPHONES, YOU CAN SEE THAT WE'VE RECEIVED ABOUT 27,000 REQUEST TRACKER REQUESTS FOR SERVICES, AND ABOUT 1700 OF THOSE HAVE COME IN THROUGH THE iPHONE MOBILE APP.

ABOUT 91% OF ALL REQUESTS ARE PROCESSED DIRECTLY BY THE NINE STAFF MEMBERS IN THE NORFOLK CARES ASSISTANCE CENTER AND ABOUT 9% GO DIRECTLY TO THE DEPARTMENT TO BE HANDLED THERE. OUR AVERAGE CLOSE TIME IS ABOUT TEN CALENDAR DAYS OR ABOUT SEVEN WORK DAYS FOR ALL OF THEM. BUT THE VAST MAJORITY GET CLOSED IN ABOUT TWO DAYS. WE HAVE SOME THAT LAST A LONG TIME AND THEY TEND TO DRAG THE STATS, THE AVERAGE A LITTLE BIT HIGHER. >> DO WE HAVE ANY PLANS TO GET APPS FOR NON-iPHONE USERS? >> YES, WE'RE WORKING WITH THE VENDOR WHO PROVIDES THE CITY'S WEB CONTENT MANAGEMENT SYSTEM AND THEY'RE BUILDING A NEW APP FOR iPHONE ANDROID AND WE'RE HOPING TO STEAD THAT NOW. IT WAS SUPPOSED TO BE AVAILABLE EARLIER THIS YEAR, BUT WE WANT TO MAKE SURE IT WORKS BEFORE WE PUSH IT OUT THERE. WHAT WE'VE COMPLETED SO FAR IN SMART PROCESS ON EVERYTHING THE ROUGHLY YEAR AND A HALF OR TWO YEARS THAT WE'VE BEEN WORKING ON IT, WE COMPLETELY REDEVELOPED THE NORFOLK AIR SITE, PROPERTY INFORMATION SITE.

WE SAW RECORD USAGE OF THAT DURING THE SNOWSTORM, NUMBERS THAT WE HADN'T REALLY SEEN EVER BEFORE AND IT WAS INTERESTING, AND SO THAT'S CONTINUING TO BE A MACE THAT PEOPLE ARE GOING TO FOR — PLACE THAT PEOPLE ARE GOING TO FOR MORE AND MORE INFORMATION. TODAY, WE HAVE ABOUT 300 ELEMENTS OF INFORMATION ON PROPERTY, INCLUDING ALL THE RECENT BUILDING PERMITS, CODE VIOLATIONS, THEIR STATUS. OCCUPY FIND ALL THAT ON — YOU CAN FIND ALL THAT ON NORFOLK AIR. WE SPENT A GREAT DEAL OF TIME LOOKING AT WHAT OTHER CITIES DO. TALKING TO THE PEOPLE, OUR CUSTOMERS IN OUR CITY, OUR CITIZENS, AND BENCHMARKING BEFORE WE STARTED MAKING CHANGES TO THE SYSTEM. ONE OF THE THINGS THAT CAME RIGHT OFF WAS YOU OUGHT TO BE ABLE TO PAY WITH A CREDIT CARD, SO WE'VE IMPLEMENTED POINT OF SALE SYSTEMS IN THE PLANNING DEPARTMENT.

WE HAD THOSE OVER IN PERMITS FOR A WHILE, BUT WE DID NOT HAVE THEM UP ON THE FIFTH FLOOR OF CITY HALL IN PLANNING. THAT'S BEEN DONE. WE'VE DONE A WHOLE SERIES OF TECHNOLOGY UPGRADES AND I COULD GO THROUGH ALL OF THEM, BUT IT'S A LOT OF THINGS THAT HAVE BEEN UPGRADES FROM COMPUTERS TO SOFTWARE APPLICATIONS AND I'LL TALK MORE SPECIFICALLY ABOUT HOW SOME OF THOSE IMPACT THE SERVICES. THE KEY THING I WANT TO MENTION IS OUR DEVELOPMENT CENTER OPENED YESTERDAY ON THE FOURTH FLOOR OF CITY HALL. WE'VE BEEN REFERRING TO IT AS A ONE-STOP CENTER AND IT'S NOT A TRUE ONE-STOP THAT YOU CAN DO 100% OF EVERYTHING, BUT YOU CAN DO MOST EVERYTHING AT THE FOURTH FLOOR OF CITY HALL TODAY AS FAR AS GETTING A PERMIT, AND BUY MOVING IT TO CITY HALL, IF YOU'RE AT STIEBL DO ON THE FOUR — NOT ABLE TO DO IT ON THE FOURTH FLOOR, YOU CAN DO IT ON THE SECOND FLOOR, THE FIRST FLOOR, THE FIFTH FLOOR.

WE HAVE EVERYTHING IN THE ONE BUILDING AND THAT WAS ONE OF THE THINGS WE HEARD FROM OUR CUSTOMERS, THE ABILITY TO STOP THE RUN-AROUND DOWNTOWN, RUNNING BACK AND FORTH BETWEEN THE TWO BUILDINGS. THE STAFF IS REALLY EXCITED. I'LL SHOW YOU A COUPLE PICTURES OF THE SPACE. IT WAS A SPACE THAT HAD BEEN OCCUPIED BY A CANTEEN FOR A WHILE AND WE RELOCATED THE CANTEEN TO A SMALLER SPACE AND WE'RE ABLE TO REPURPOSE THIS AND IT WORKED OUT PRETTY WELL. WE'VE ALSO IMPLEMENTED ELECTRONIC BUILDING AND SITE PLAN REVIEW. WE'RE DOING THAT MAINLY IN THE COMMERCIAL BUILDINGS. WE'RE STARTING WITH ALL THE FIRE SPRINKLER INSTALLED, THAT WILL BE COMING SOON AND WE'RE DOING SOME RESIDENTIAL, BUT WE'LL BEGIN TO DO THE RESIDENTIAL PLANS THROUGH ELECTRONIC AS WELL, BUT ALL THE COMMERCIAL IS COMING IN THROUGH ELECTRONIC PLAN REVIEW NOW. THIS IS OUR SERVICE, THAT'S ANNIE AT THE FRONT DESK, AND GREETED ONE OF OUR FIRST CUSTOMERS YESTERDAY. THIS IS THE LONG VIEW. YOU CAN SEE THE CUSTOMER AREA IS ON THE RIGHT SIDE OF THE PICTURE, THE STAFF CUBICLES ON THE OTHER SIDE. IT'S BRIGHT, IT'S OPEN.

IT ALLOWS PEOPLE TO SEE WHAT'S GOING ON, SO EVERYBODY IN THE ROOM IS AWARE WHEN A CUSTOMER IS THERE. IF SOMEBODY IS JUST NOT RIGHT AT THEIR DESK, THERE ARE PLENTY OF OTHER PEOPLE WHO CAN SEE WHAT'S GOING ONS AND I THINK IT'S GOING TO GIVE US A MUCH BETTER ENVIRONMENT TO DELIVER CUSTOMER SERVICE. THERE'S ONE OF THE MONITORS, WE HAVE MONITORS ABOUT THIS BIG ON ALL THE PLAN REVIEWERS DESK AND ONE OF THE COMMERCIAL PLANS THEY WERE LOOKING AT YESTERDAY WHEN I WENT THROUGH THE OFFICE WITH MY CAMERA. THE ALSO OFFICE CONTAINS STAFF FROM PUBLIC UTILITIES. YOU CAN GET YOUR UTILITIES CAPS AND FEES PAID WHILE YOU'RE DOING THAT. THE FIRE MARSHAL WILL BE STAFFING THE OFFICE STARTING NEXT WEEK, SO ALL THOSE PERMITS GET TAKEN CARE OF AND PLANNING IS SENDING A PERSON DOWN FROM THE FIFTH FLOOR TO BE THERE DURING THE OPEN HOURS TO DEAL WITH PLAN ISSUES.

WE VERY CLOSE TO BEING ABLE TO DO PRETTY MUCH EVERYTHING RIGHT THERE AT THE COUNTER AND THINK IT'S A MUCH MORE WELCOMING ENVIRONMENT. WE SPENT A LOT OF TIME, DID CUSTOMERS SERVICE TRAINING. I HAD ONE OF THE STAFF MEMBERS TELL ME YESTERDAY THAT, YOU KNOW, HE'D BEEN HERE FOR YEARS, NEVER HAD CUSTOMER SERVICE TRAINING, HOW MUCH THEY APPRECIATED US SPENDING SOME TIME AND INVESTING SOME TRAINING WITH THEM, SO I THINK IT'S REALLY TURNING OUT GOOD AND I'VE REALLY BEEN IMPRESSED WITH HOW ALL THE STAFF HAS EMBRACED THE PROJECT. THEY WERE REALLY EXCITED YESTERDAY, HAD NEW SHIRTS ON, REALLY LOOKED LIKE A TEAM AND DELIVER GREAT SERVICE. WE HAVE MORE INITIATIVES UNDERWAY. WE'RE WORKING ON PUBLISH THE SITE PLAN REVIEW ACTIVITY ON THE WEB, SO YOU CAN CHECK AND SEE WHERE THE PLAN IS IN REVIEW PROCESS WITHOUT HAVING TO CALL US OR COME VISIT US. WE'VE ALSO DEVELOPED A CITYWIDE TELEPHONE ANSWERING STANDARDS AND WE'RE NOW FLUSHING THEM OUT. THIS IS OUR FIRST PROJECT. WE TRAINED ON THOSE STANDARDS WITH THIS GROUP AND OUR NEXT PHASE WILL BE TO ROLL THOSE OUT ACROSS THE CITY. THERE ARE A NUMBER OF LAND USE ISSUES THAT PLANNING AND GEORGE HOMEWOOD HAS BEEN LEADING TO KIND OF SIMPLIFY THE REGULATIONS AND MAKE THE WHOLE PROCESS WORK BETTER.

SO WE'VE COMPLETED SOME OF THEM. STANDARDIZED THE USE TABLES IN ALL THE DISTRICTS, SIMPLIFIED THE DOWNTOWN DISTRICTS. SOME OF YOU REMEMBER ALL THOSE ORDINANCES COMING ACROSS YOUR AGENDA THE PAST FEW MONTHS. WE STREAMLINE THE ZONING CERTIFICATES FOR FENCES, ONE OF THE MAJOR ISSUES WE HEARD A LOT OF CONCERN ABOUT, AND WE HAVE SOME MORE UNDERWAY THAT ARE IN VARIOUS STAGES OF THE PROCESS, COMING TO YOU THROUGH THE PLANNING COMMISSION. I BELIEVE YOU HAVE ONE ON YOUR AGENDA TONIGHT DEALING WITH PARKING REGULATIONS. SO WE'RE WORKING THROUGH THOSE AS WE GO ALONG. WE HAVE SOME MORE UPDATING PTO REGULATIONS, SOME OPEN SPACE/LANDSCAPING CHANGES AND WE'RE WORKING TOWARDS A COMPLETE OVERHAUL OF THE CITY'S LAND USE AND PERMITTING REGULATIONS.

TO DO THAT, WE'RE LOOKING TO HIRE SOME EXPERT HELP TO HELP US THROUGH THAT. WRITING A ZONING ORDINANCE IS SOMETHING MOST STAFF DON'T DO ON A REGULAR BASIS, AND SO WE'RE LOOKING FOR FOLKS THAT HAVE WRITTEN AND REWRITTEN ZONING ORDINANCES. IN FACT, WE HAVE AN RFP ON THE STREET AND WE HAVE OUR FIRST PRE-BID MEETING WITH INTERESTED RESPONDERS THIS FRIDAY. SO THAT'S MOVING ALONG PRETTY FAST. AND THE GOAL WOULD BE TO ACCELERATE THAT PROCESS AND GET SOME BRAND-NEW ZONING ORDINANCES FROM TOP TO BOTTOM. WE HAD SOME MORE INITIATIVES, TRYING TO GET USE OF TABLETS LIKE iPADS AND OTHER DEVICES LIKE THAT TO THE FIELD STAFF SO THAT THEY CAN BE MORE EFFECTIVE. MANY OF THEM HAVE LAPTOPS TODAY, BUT I THINK THE TABLET IS A MUCH MORE EFFECTIVE DEVICE. WORKING TOWARDS ONLINE SUBMITTALS FOR PERMITS AND THAT'S REQUIRING US, WE'VE BEEN TRYING TO RETROFIT OUR 19-YEAR-OLD PERMIT VOTING SYSTEM, SO ON THE PERMIT ISSUANCE SYSTEM, SO I'LL OFTEN SAY, YOU KNOW, OUR PERMITTING SYSTEM CAN VOTE.

IT'S OLD. OLD TECHNOLOGY. SO IT'S BEEN A CHALLENGE TO GET THE ONLINE, BUT I THINK WE'RE HEADED DOWN THE RIGHT TRACK TO GET THAT SO WE CAN TAKE CERTAINLY — WE'RE WORKING TOWARDS GETTING ELECTRICAL, MECHANICAL AND PLUMBING PERMITS, WHICH ARE PRETTY STRAIGHTFORWARD, TO GO THROUGH THE ONLINE PROCESS. THE NEW SYSTEM WOULD PROVIDE FOR TRACKING OF ALL THE PERMITS AND INSPECTIONS AS WELL AS MOVING TOWARDS AN EVALUATION OF ALL THE PERMITTING FEES, WHICH I THINK WE'VE TALKED TO YOU BEFORE ABOUT HOW COMPLEX SOME OF THOSE CAN BE. AGAIN, THE CHALLENGES. I MEAN, IT'S JUST KEEPING UP WITH EVERYTHING ELSE WE'RE DOING, KEEPING UP WITH THE TECHNOLOGY. HIRING STAFF IS ALWAYS CHALLENGING. THE JOB MARKET HAS TURNED AROUND FOR TECHNOLOGY PROFESSIONALS, SO IT'S A LITTLE HARDER FOR US TO RECRUIT. WE HAVE A HARD TIME COMPETING ON SALARY, BUT WE'RE STRUGGLING TO KEEP STAFFED UP IN ORDER TO KEEP ALL THESE INITIATIVES MOVING FORWARD.

AGAIN, I THINK WHERE WE REALLY GOT THE CUSTOMER SERVICE, WE'RE MAKING THAT A PRIORITY AND WE'LL BE MONITORING IT CLOSELY OVER THE NEXT FEW MONTHS TO SEE HOW WELL ALL OF OUR CHANGES HAVE TAKEN AND WHAT WE MIGHT NEED TO TWEAK TO MAKE SURE WE HAVE A GOOD CUSTOMER EXPERIENCE IN THE DEVELOPMENT SERVICES CENTER. >> WHEN YOU SAY SALARIES ARE AN ISSUE, WHAT'S THE AVERAGE WE PAY? >> I HAVEN'T DONE A COMPREHENSIVE STUDY. WE LOOKED AT A FEW POSITIONS AND WE FIND WE'RE TRAILING THE MARKET BY 20%, SOMEWHERE. >> IS THAT WITH EXPERIENCE OR IS THAT NOT WITH EXPERIENCE? >> AND WE HAVE AN AGING WORKFORCE. I HAVE A LOT OF PEOPLE WHO HAVE BEEN HERE 30 YEARS OR CLOSE TO 30 YEARS, AND SO I'M CONCERNED ABOUT, OVER THE NEXT FIVE, BEING ABLE TO KEEP UP WITH BRINGING NEW STAFF IN, SO — BUT WE'RE SEEING SOME — MARCUS HAS COMMITTED TO MAKING THE CITY AN EMPLOYER OF CHOICE. >> WHAT ARE THE ENTRY LEVELS? >> DEPENDS ON WHICH POSITION. IF YOU'RE TALKING ABOUT A COMPUTER TECHNICIAN WHO'S WORKING JUST DOING COMPUTER SUPPORT, DESKTOP SUPPORT, THAT'S GOING TO START SOMEWHERE IN THE 30s, MID 30s FOR SALARY AND MOST OF OUR PEOPLE ARE MAKING LOW TO MID 40s DOING THAT KIND OF WORK.

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PROGRAMMERS AND ANALYSTS, THEY'RE TYPICALLY MORE STARTING IN THE MID 40s TO THE MID 50s, AND WE HAVE SOME PEOPLE WHO ARE CLOSER TO THE 70,000 RANGE. BUT I OFTEN SEE — I SEE TALENTED YOUNG PROGRAMMERS WHO HAVE FOUR OR FIVE YEARS OF EXPERIENCE, GETTING 70, $80,000 IN THE MARKET PLACE ON A REGULAR BASIS. AND WE'VE LOST A NUMBER — I MEAN, I'VE HAD SOME OF MY EMPLOYEES LEAVE AND THEY HAVE RAISED THEIR SALARY BY $20,000. SO IT'S A COMPETITIVE JOB MARKET. AGAIN, WE'RE TRYING TO MAKE THIS THE BEST PLACE IN THE REGION TO CONDUCT BUSINESS, AND TO GET US OUT OF THE WAY OF PROGRESS AND MAKE IT A NICE FACILITATION SO THAT PEOPLE HAVE A GOOD EXPERIENCE AND THAT WE DO THE RIGHT THING AND THAT PEOPLE WANT TO COME HERE AND DO BUSINESS BECAUSE OF THE EASE. I'M HAPPY TO ANSWER ANY OTHER QUESTIONS.

>> THE SMART PROCESSING THEN HAS TO DO MOST WITH THE TECHNOLOGY PART OF THE NORFOLK CARES AND CODE ENFORCEMENT? >> SMART PROCESSING IS A — MARCUS MIGHT WANT TO DESCRIBE THIS, BUT I'LL GIVE IT THE FIRST SHOT. >> OKAY. >> IT'S LOOK AT EVERYTHING WE DO AND SAYING ARE WE DOING IT THE BEST WAY POSSIBLE. IT'S NOT JUST TECHNOLOGY. WE LOOK AT FAR MORE THAN TECHNOLOGY. IT'S BUSINESS PROCESS, IT'S TRAINING, IT'S GETTING THE RIGHT PEOPLE IN THE RIGHT JOBS. THERE'S A LOT OF THINGS, AND IN MANY CASES, IT'S LOOKING AT OUR PROCESSES AND THE REGULATION OF THINGS AND SAYING DO WE NEED THESE ANYMORE OR DO THEY NEED TO BE DIFFERENT? BECAUSE WE HAVE A LOT OF REQUIREMENTS AND LAWS THAT HAVE BEEN ON THE BOOKS FOR 50 YEARS AND THEY HAVE BEEN A GREAT SET WHEN THEY WERE PUT THERE, BUT THEY DON'T MATCH TODAY'S ENVIRONMENT, AND SO WE NEED TO LOOK AT THEM. TO ME, THAT'S WHAT SMART PROCESSING IS, IT'S LITERALLY, I THINK EVERYTHING WE DO, WE'RE GOING TO LOOK AT THROUGH THAT LENS AND SEE IF WE CAN MAKE IT BETTER. >> OKAY. THEN NORFOLK AIR, I LIKE THE WAY YOU DID THAT PIECE.

AND I HAVE SEEN THE REQUESTS FOR TRACKING THINGS, BUT THE ISSUE HAS BEEN TAKEN CARE OF NOW, BUT LOOKED LIKE I DIDN'T GET A RESPONSE BACK TO HOW IT WAS BEING HANDLED, BUT THE ISSUE HAS BEEN TAKEN CARE OF. AND THIS CODE, HOW DOES THE CODES ENFORCEMENT — I'M MEETING WITH MR. HARRIS, SO MAYBE HE'LL EXPLAIN ALL THAT TO ME WHEN I MEET WITH HIM NEXT WEEK. >> SO THE CODE ENFORCEMENT STAFF IS BASICALLY, THEY'RE CHARGED WITH GOING OUT IN THE COMMUNITY AND DOING THE CODE ENFORCEMENT. SO THE WAY THEY WORK WITH IMPACT NORFOLK CARES IS A CLOSE RELATIONSHIP. WHEN WE GET A COMPLAINT, IT GOES DOWN AND IN FACT, I SEE THOSE GUYS COMING UP AND DOWN. WE'RE ALL IN THE SAME BUILDING, I SEE THEM COMING UP AND DOWN EVERY DAY, GOING UP TO IMPACT AND TALKING TO THEM ABOUT COMPLAINTS THEY'VE HAD AND WHAT THEY'VE DONE TO DEAL WITH IT. WE KEEP TRACK OF EVERY ONE WE GET AND WE KEEP TRACK OF THE RESOLUTION.

>> THANK YOU. >> YOU'RE WELCOME. >> I JUST WANTED TO SAY, I THINK YOU GUYS ARE DOING AN OUTSTANDING JOB. I KNOW IT'S NOT PERFECT, BUT JUST FROM WHEN I JOINED COUNCIL FOUR YEARS AGO AND THE AVERAGE AMOUNT OF COMPLAINTS THAT I WOULD GET WEEKLY, ON FOLLOW-UP, WHETHER IT'S CODE ISSUES OR FAILURE OF THE CITY TO RESPOND, I HARDLY GET ANY NOW, AND I THINK IT'S BECAUSE OF THIS. THE TRACKER SYSTEM, I THINK, IS OUTSTANDING. I THINK THE FACT THAT CITIZENS CAN GET INSTANT FEEDBACK, THEY HAVE A NUMBER NOW SO THEY DON'T HAVE TO CALL COUNCILMEN TO GET THE ANSWER. MY ONLY COMPLAINT IS WE'RE NOT ADVERTISING THIS ENOUGH. I'M STILL SPEAKING AT CIVIC LEAGUES AND TELLING THEM ABOUT THIS, AND THEY HAVE NO CLUE THAT THIS IS EVEN THERE. YOU KNOW, UPDATING THE BROCHURES.

I HAVE SOME NORFOLK CARES BROCHURES STILL THAT I'M GIVING OUT THAT DON'T EVEN HAVE THIS IN IT. SO WE'VE GOT TO GET NEW BROCHURES OUT THERE. WE NEED TO WRITE COMPASS ADS, NEED TO DO CLASSES FOR CIVIC LEAGUE PRESIDENTS TO LEARN ABOUT IT SO THEY CAN GO BACK AND TELL THEIR CIVIC LEAGUES ABOUT IT AND THINK IT WILL ACTUALLY END UP HELPING US OUT IF THEY'RE DOING IT ONLINE BECAUSE I THINK IT'S LESS TIME. PROBABLY EASIER TO TRACK IT THAN HAVING THESE PHONE CALLS COMING IN. LIKE BULK WASTE TRASH, PEOPLE DON'T KNOW YOU CAN DO THAT ONLINE AND GET A TRACKING NUMBER FROM IT, SO — >> WELL, IT'S DEFINITELY MORE COST TO HANDLE IT AS A — LOWER COST TO HANDLE IT AS AN ONLINE REQUEST, BUT I HAVE TO TELL YOU, MY TEAM OF LADIES IN NORFOLK CARES, THEY GIVE SUCH GREAT SERVICE THAT PEOPLE CALL THEM AND THEY JUST WANT TO TALK TO THEM. >> I KNOW. [ LAUGHTER ] >> THERE'S A RELATIONSHIP THEY'VE BUILT WITH A NUMBER OF OUR CITIZENS.

>> THEY'RE LIKE SHRINKS. >> IT DEFINITELY IS WORKING. THANK YOU FOR PUTTING IT ALL TOGETHER. >> I CALLED NORFOLK CARES, I WAS COMING HOME FROM DOING RADIO ONE FRIDAY MORNING AND THERE WAS A DEAD DOG ON THE SIDE OF THE STREET AND IN MY MIND, I'M LIKE WHO TU CALL FOR A DEAD DOG. I CALLED NORFOLK CARES AND THEY WERE VERY FRIENDLY. I DIDN'T TELL THEM I WAS A COUNCIL MEMBER OR ANYTHING LIKE THAT, BUT THEY WERE VERY FRIENDLY AND THEY OFFERED, THERE IS A NUMBER WE CAN CALL YOU BACK TO LET YOU KNOW. AND I WAS LIKE, NO, JUST HANDLE THE DOG, WHATEVER. PSAs ARE ALSO AN OPPORTUNITY FOR ADVERTISING. WE SPEND A LOT OF MONEY WITH THE PILOT, WE SPEND A GREAT DEAL OF MONEY (INAUDIBLE) TO GET AN OCCASIONAL PUBLIC SERVICE ANNOUNCEMENT THAT ADVERTISES OUR NORFOLK CARES. MAYBE SOMETHING THE SIZE OF A BUSINESS CARD AND ALSO DO A PSA WITH THE RADIO STATIONS. THEY WILL TRY TO PUSH YOU INTO ADVERTISING BECAUSE WE'LL GO WE DON'T KNOW WHEN IT'S GOING TO RUN.

IT DOESN'T MATTER WHEN IT'S GOING TO RUN AS LONG AS IT DOES RUN AND THEY CAN DO THAT FOR FREE FOR NORFOLK CARES AND GET THAT INFORMATION OUT ON THE RADIO SO PEOPLE CAN KNOW WHERE THEY ARE. YOU ASKED ABOUT CODES, AL VITA. I WAS GOING TO ASK ABOUT TECHNOLOGY UPGRADES FOR CODES, BECAUSE FROM MY LAST CONVERSATION, THEY'RE A LITTLE ANTIQUATED IF THEIR TECHNOLOGY. >> DO THEY HAVE TABLETS? >> COMPARED TO SOME OTHER — >> THEY DON'T. THEY HAVE LAPTOPS. >> DISTRICTS OR LOCALITIES. >> AND THEY'RE USING THE SAME APPLICATION THAT WE'RE USING IN PERMITS AND THE ISSUE WITH THAT IS IT'S NOT TABLET FRIENDLY. THE TECHNOLOGY IS OLD, IT'S AS-400 BASED. IT'S OLD. >> ARE YOU ADDRESSING THEN — ADDRESSING THAT IN THE BUDGET, MARCUS? >> THE TECHNOLOGY? >> YES. >> WE INTEND TO HAVE AN ONGOING ALLOCATION FOR SMART PROCESS. IT WON'T BE JUST ONE YEAR. >> I'M WONDERING WHY WE'RE KEEPING THE SOFTWARE. SIT THAT EXPENSIVE TO REPLACE IT? >> WE'RE LOOKING AT OPTIONS.

WE HAVE SOME FUNDING CURRENTLY SET ASIDE AND WE'VE BEEN FOCUSED ON GETTING THE CENTER UP AND RUNNING AND IT'S ALWAYS DANGEROUS WHEN YOU TRY TO DO TOO MANY THINGS AT ONCE. AND SO OUR NEXT STEP IS TO LOOK AT THAT SYSTEM. WE'RE LOOKING AT SOME HOSTED SOLUTIONS THAT ARE A LOT LESS EXPENSIVE OUT OF THE GATE. MORE PAY AS YOU GO INSTEAD OF A LOT OF MONEY UP FRONT AND WE'VE ALSO LOOKED AT PARTNERING WITH BOTH VIRGINIA BEACH AND CHESAPEAKE WITH THE APPLICATION THEY'RE USING. IT'S A LITTLE MORE EXPENSIVE THAN WHAT WE'RE LOOKING AT. >> JUST ANOTHER IDEA AND SOMETIMES WE DON'T ALWAYS HAVE MONEY IN THE BUDGET FOR THINGS THAT WE WANT TO DO, AND TECHNOLOGY IS SOMETHING THAT'S ALWAYS CHANGING, BUT THERE'S ALWAYS SOME START-UP OR SOME GOOGLE KID OR SOME SOMEBODY WHO CREATES AN APP WHO NEEDS A GUINEA PIG, AND IF IT'S A GOOD ENOUGH PRODUCT THAT WE COULD TAKE THEIR PRODUCT WITH OUR RESOURCES AS A CITY AND NOT HAVE TO PAY LICENSING AND ALL OF THAT SO THEY COULD USE US AS MAYBE A TEST MARKET, THAT MIGHT BE A PARTNERSHIP WORTH — I MEAN, WE'VE GOT KIDS, YOUNG PEOPLE FROM NORFOLK STATE HERE. WE'VE GOT OLD DOMINION, TCC.

I MEAN, SOMEBODY IN THOSE SCHOOLS HAS A BRILLIANT MIND THAT COULD PROBABLY COME UP WITH SOMETHING OR HAVE COME UP WITH SOMETHING AND JUST REALLY NEEDS A CHANCE TO GET IT OUT THERE, AND WE COULD WORK WITH THEM WITH OUR RESOURCES AND, YOU KNOW, KILL TWO BIRDS WITH ONE STONE. >> GREAT IDEA. I TOTALLY AGREE. >> OKAY. DAVID, THAT WAS A GREAT PRESENTATION. THANKS A LOT. >> THANK YOU. >> GOOD EVENING, COUNCIL MEMBERS. MAYOR, MEMBERS OF COUNCIL. AT THIS TIME OF YEAR EACH YEAR, AS WE BUILDING OUR BUDGET, ALSO THE REGIONAL TRANSIT AUTHORITY IS ALSO DOING THAT, AND SO WE LOOK AT WHAT WE CALL THE NORFOLK SERVICE PLAN AND INTERACT WITH THEM, REALLY STARTING IN THE LATE FALL ON UNDERSTANDING OF THE DIFFERENT ROUTES AND HOW THE SYSTEM RUNS WITHIN THE CITY, AND AT THAT TIME OF YEAR, WE GET SOME UNDERSTANDING OF WHAT THE PROJECTED COSTS ARE TO RUN THE SERVICE. AND SO WE'RE BRINGING TO YOU THIS EARLY BECAUSE IT'S THE TIME OF THE YEAR WHERE WE HAVE TO COMMUNICATE TO THEM SO THEY CAN DO THEIR PLANNING.

WHAT HRT DOES THIS TIME OF YEAR IS THEY TAKE IN, THEY ANALYZE WHAT THE SYSTEM THROUGHOUT THE REGION WILL BE AS THEY RECEIVE THE INPUT FROM THE CITIES AND THEN THEY CAN START WORKING ON PROCESSES THAT THEY HAVE FOR PUBLIC INPUT. THEY HAVE VARIOUS FEDERAL RULES AND REGULATIONS THAT THEY HAVE TO FOLLOW, AND THEN TRY TO KICK OFF THE NEW SERVICE SYSTEM YEAR AT THE BEGINNING OF THE YEAR. THIS YEAR, TO GIVE YOU SOME SENSE OF WHAT WE HAVE RECEIVED FROM HRT FOR RECOMMENDATIONS, WAS AN 8.8% INCREASE OVER THE CURRENT LEVEL AND A LOT OF WHAT WE'RE TALKING ABOUT WITH THIS THIS EVENING IS ABOUT THE COST OF THE SERVICE. AND IN THIS RECOMMENDATION FROM HRT TO THE CITY INITIALLY, AT $19.5 MILLION AND WHAT THAT INCLUDED WAS ADDING PORTIONS OF ROUTE 44 AND 45 INTO OUR SERVICE PLAN. THAT ALSO THEY MADE RECOMMENDATIONS FOR INCREASING OUR ANNUAL COST OF CONTRIBUTION FOR CAPITAL PAYMENTS, AND THEN THEY HAD BUILT INTO THAT ALSO THE REVENUES THAT THEY WOULD SEE FROM THE INCREASE IN FARE BOX REVENUE WITH THE INCREASE THAT WILL BE IMPLEMENTED.

WHAT WE'RE PRESENTING THIS EVENING TO YOU FOR — SO THAT YOU WILL KNOW WHAT WE'RE COMMUNICATING AND RECEIVE YOUR FEEDBACK IS THE DIFFERENT OPTIONS THAT ESSENTIALLY IS LEVEL — CLOSE TO LEVEL FUNDING AS WE CAN FROM FY 14 WHERE WE JUST HAD 17.9 MILLION, WE'RE PROPOSING A PACKAGE OF SERVICE PLAN THIS YEAR AT JUST OVER 18 MILLION AND I'M GOING TO WALK YOU THROUGH THAT. THE CONSIDERATION FOR THE INCORPORATION ON ROUTE 44 AND 45, THAT NORFOLK WOULD ACTUALLY PAY A PORTION OF THAT, IS IT'S AN UNDERSTANDING THAT THESE ROUTES — PREVIOUSLY THEY WERE IMPLEMENTED AS CLOSED DOOR SERVICE, MEANING THAT FROM THEIR POINT OF ORIGINATION TO THE DESTINATION INTO THE OTHER CITY, THERE WOULD BE NO OPPORTUNITY FOR PASSENGER TO GET ON TO THE BUS IN THAT OTHER CITY. ROUTES 44 AND 45 PREVIOUSLY LAND TO TRANSFER CENTERS WHEN THEY CAME THROUGH THE TUNNEL. OVER THE COURSE OF THE PAST COUPLE YEARS AND PARTICULARLY WITH THE ADVENT OF LIGHT RAIL, THEY ACTUALLY MADE STOPS IN NORFOLK AND WERE PROVIDING SERVICE WITHIN OUR CITY BOUNDARIES.

AND AGAIN, I'M GOING TO GIVE YOU SOME UNDERSTANDING OF HOW THOSE ROUTES WORK THROUGH THE SYSTEM. THAT'S THE RECOMMENDATION AND WHY NORFOLK WOULD BE PAYING A SHARE OF THAT. SIMILARLY, ROUTES COMING IN FROM CHESAPEAKE AND VIRGINIA BEACH, WE HAVE SIMILAR SERVICE WHERE WE PAY IF THERE ARE ANY STOPS IN OUR CITY FOR THE PORTION OF THE HOURS OF SERVICE THAT RUN IN OUR CITY. THERE ARE SOME NOT — THERE ARE STILL SOME CLOSED-DOOR SERVICES THAT RUN INTO NORFOLK AND ONE IS AN EXAMPLE THAT RUNS FROM VIRGINIA BEACH TO THE NAVY BASE AND IT'S MOSTLY ON THE INTERSTATE. WE DON'T PAY A PORTION OF THAT. THAT'S A SIMILAR CLOSED-DOOR SERVICE. A FEW WEEKS AGO OR EVEN A COUPLE MONTHS AGO WHEN RAY AND TEAM WERE HERE, YOU ASKED, DID WE LOOK AT UTILIZATION, ARE WE MAKING SURE THAT AS A DATA-DRIVEN ORGANIZATION, WE'RE UNDERSTANDING THAT ARE THE SERVICES BEING UTILIZED THAT WE'RE PAYING FOR ON AN ANNUAL BASIS? AS WE KNOW, IN THIS BUDGET YEAR LIKE MANY, WE HAVE TO MAKE CHAMPIONSHIPS AND DECISIONS ABOUT THE SERVICES — CHOICES AND DECISIONS ABOUT THE SERVICES WE'RE PROVIDING. SO WE HAVE DONE A UTILIZATION ANALYSIS AND LOOKED AT WHETHER THERE ARE POOR PERFORMERS, FOR EXAMPLE, WITHIN THE SYSTEM, AND I'M GOING TO WALK YOU THROUGH SOME OF THAT.

THE BENCH MARK WE USE IS WE REALLY FOCUSSED IN ON ANY ROUTES CARRYING LESS THAN HALF THE NUMBER OF PASSENGERS FOR THE AVERAGE PER TRIP OF THE WHOLE SYSTEM. AND OUR RECOMMENDATION ALSO DOES NOT RECOMMEND THIS YEAR, IN LIGHT OF WHAT WE'VE BEEN DISCUSS ON EVERYTHING THE PAST COUPLE MONTHS WITH OUR BUDGET SCENARIOS, THAT WE INCREASE THE ADVANCED CAPITAL CONTRIBUTION THIS YEAR, THAT WE MAINTAIN THE SAME LEVEL OF SERVICE FOR THIS YEAR. [ INAUDIBLE COMMENTS ] >> ASKED THAT IT BE DOUBLED, YES. SO YOU HAVE MAPS AT YOUR SEAT BECAUSE WE MIGHT NOT BE ABLE TO SEE ALL THIS ON THE SCREEN. THOSE ARE LARGE MAPS, OR IF YOU DON'T HAVE MAP, THIS IS BIG FLUFF TO UNDERSTAND THE SYSTEM, BUT AGAIN — BIG ENOUGH TO UNDERSTAND THE SYSTEM. BUT AGAIN, WHAT WE'RE FOCUSING ON ARE TWO ROUTES WE'RE ADDING AND ROUTES WE'RE RECOMMENDING FOR ELIMINATION THIS YEAR. ROUTES 44 AND 45 COME THROUGH THE TUNNEL, 45 TO THE DOWNTOWN AND 44 TO THE MIDTOWN. ROUTE 16 COMES TO THE NORFOLK LIGHT RAIL SYSTEM, UP COLLEY AVENUE, DOES A JOG TO 21st STREET AND THIS PAST YEAR WE INCREASED THE FREQUENCY ON IT.

ROUTE 17 HAS BEEN THE DOWNTOWN LOOP, WHICH HAS GONE THROUGH SEVERAL ITERATIONS REALLY OVER THE PAST DECADE. LATE RAIL CAME AND IT HAD DIFFERENT CONFIGURATIONS, TRADITIONALLY ALWAYS RAN DOWN GRANBY STREET AND WE'VE HAD OTHER SERVICES THAT LAID OVER IT AND INTERTWINED WITH IT, BUT THOSE ARE THE FOUR ROUTES WE'RE TALKING ABOUT. THE ROUTE 44, THIS COMES THROUGH MIDTOWN, AGAIN, AND GOES TO THE MEDICAL CENTER. IT HAS A COUPLE STOPS AND THEN DOES STOP AT THE LIGHT RAIL STATION AND IT'S MAKE ITS WAY OVER TO THE WOOD STREET TRANSFER CENTER NOW. OUR RECOMMENDATION THIS YEAR IS THAT, YES, WE DO PAY FOR THE PORTIONS FOR THE STOPS AROUND THE MEDICAL CENTER THAT COME — AFTER IT COMES THROUGH THE MIDTOWN TUNNEL, BUT THAT WE STOP THE SERVICE AT FORT NORFOLK LIGHT RAIL STOP. TO GIVE YOU SOME SENSE OF THE RIDERSHIP, THIS IS WHAT WE'RE SHOWING HERE. THIS HELPS US UNDERSTAND THE TRENDS, IS THERE ANYTHING ELSE GOING ON, WHETHER IT BE THE GO 355 PASS OR WAS THERE SOME OTHER CHANGE IN THE TIMING OR A DISH ROUTE THAT WAS ADDED OVER — ADDITIONAL ROUTE THAT WAS ADDED OVER THE PAST TWO OR THREE YEARS THAT MIGHT HAVE CHANGED THE PATTERN OF THE USAGE AND WAS WE SEE HERE IS THIS HAS A PRETTY REGULAR USAGE AND WE'LL LOOK AT THE NUMBERS ON A TABLE HERE IN A MINUTE, BUT THIS IS ONE WE CONTINUE TO RECOMMEND TO HAVE SERVICE.

THIS IS THE TYPE OF SERVICE THAT BRINGS EMPLOYEES TO NORFOLK THAT ARE FILLING THE JOBS WE HAVE HERE IN NORFOLK. ANOTHER NOTE ABOUT ROUTE 44 IS THAT THE FUNDING THAT'S PROVIDED BY RIVER TUNNELS TO HRT WILL BE AN ADDITIVE AMOUNT TO INCREASE THE FREQUENCY AND TIME, EXPAND THE TIME FOR ROUTE 44 AND 45 IN THE NEW AGREEMENT. THAT STARTS THIS UPCOMING YEAR. WOULD YOU LIKE TO — YEAH. THAT'S FUNDING THAT ELIZABETH RIVER TUNNELS PROVIDES TO HRT CANNOT SUPPLANT THE LEVEL OF SERVICE THAT WE HAVE PROVIDED AND BACK, ACCORDING TO THEIR AGREEMENT. SO THIS ACTUALLY REALISTICALLY WILL BECOME A MORE UTILIZED ROUTE AS WE'VE SEEN THE TRENDS OF THE IMPACT OF TOLLS ON THE TUNNELS AND WE KNOW WHAT IT'S DOING TO VEHICULAR TRAFFIC, NOW WE'RE STARTING TO SEE IS THERE ANY SHIFT ALSO AND WE HAVE SEEN UPTICKS IN AT LEAST FERRY SERVICE WITH THE ADVENT OF TOLLS, SO WE'LL START TO SEE, PARTICULARLY WITH THE MORE FREQUENT TIMES AND THE EXPANDED SERVICE ON THE 44 THAT'S PROVIDED FROM ELIZABETH RIVER TUNNELS, DO WE ALSO GET AN UPTICK ON UTILIZATION THERE.

AGAIN ON THE 45, SIMILAR, AND AGAIN, IT'S A LOT OF THE EMPLOYEES THAT WORK DOWNTOWN THAT ARE TRANSIT-DEPENDENT OR CHOICE RIDERS, THIS IS WHAT THEY USE. NOW, WHEN WE LOOKED AT THE UTILIZATION, AGAIN, THAT BENCHMARK OF, YOU KNOW, HALF OF THE AVERAGE, THE AVERAGE HERE IS ON PASSENGERS PER TRIP, THE AVERAGE IN THE SYSTEM IS 21. WEEKDAY AVERAGE OF RIDERSHIP IS 1400. OUR MOST UTILIZED ROUTES ARE ROUTE 20 WHICH COMES FROM VIRGINIA BEACH, IS 4600 A DAY. SO WE ALSO — SO WE LOOK AT SATURDAYS AND SUNDAYS, WE PARSE THAT OUT, AND WE ALSO DID SOME ANALYSIS THAT I'M NOT SHOWING HERE FOR LATE EVENING SERVICE AND WHETHER OR NOT TO JUST FOCUS IN ON THAT. WHEN WE SELECTED ROUTES 16 AND 17, AS YOU SEE HERE, WHAT WE HAVE IS AN AVERAGE PER TRIP, AGAIN, THE SYSTEM-WIDE IS 21 AND THE AVERAGE PER TRIP ON 16 AND 17 IS SIX.

AND THEN IT DROPS DOWN TO FOUR AND THREE ON SATURDAY AND THREE AND TWO ON THE WEEKEND. THERE ARE OTHER ROUTES THAT WE LOOKED AT, ROUTE 2, 11. WE DID LOOK AT 4, WE LOOKED AT 18, BUT UNLIKE 16 AND 17, THERE IS NOT A PARALLEL OR CLOSE-BY SERVICE OR EVEN OVERLAPPING SERVICE FOR THOSE OTHER ROUTES. SO WE'RE RECOMMENDING ROUTE 16 FOR ELIMINATION THIS YEAR, BECAUSE WHAT WE STILL HAVE AND LOOKING AT THOSE THAT WOULD USE THE SERVICE, WE HAVE WITH ROUTES 2 ON HAMPTON BOULEVARD, WITH ROUTE 11 ON COLONIAL AVENUE, WE HAVE THE ABILITY FOR PARALLEL CORRIDORS MOVING NORTH AND SOUTH. WE ALSO HAVE ROUTE 4 THAT EXISTS THAT CONNECTS ALL THE WAY OVER THROUGH 21st STREET AND UP TO ODU, SO WE HAVE GOOD SERVICE STILL IN THE AREA. >> RON, FOR YOUR LATE SERVICES, A LOT OF — I KNOW A COUPLE PEOPLE HAVE SPOKEN TO ME THAT THEY CAN'T GET FROM VIRGINIA BEACH AT NIGHT BECAUSE THEY CUT OFF THE BUS SERVICE. NOW, THAT'S NOT US, THAT'S VIRGINIA BEACH OR WHAT? >> RAY, PLEASE? >> VIRGINIA BEACH, THERE'S ONLY TWO ROUTES THAT RUN PAST 7:00. ROUTE 26 ON HOLLAND ROAD DOWN TO PRINCESS ANNE AND TIDEWATER COMMUNITY COLLEGE AND ROUTE 20 WHICH RUNS THROUGH 1:00 IN THE MORNING.

ALL THE REST OF THE SERVICE ENDS AT AROUND 7:00. >> SEE, WHAT THAT DOES, A LOT OF SERVICE WORKERS THAT GO TO WORK DURING THE DAY IN VIRGINIA BEACH CAN'T GET BACK HOME. >> ABSOLUTELY. THEY WILL NEED A — YOU HAVE TO GET TO VIRGINIA BEACH BOULEVARD IN ORDER TO GET BACK HOME ON 20, SO THE NORTH-SOUTH CONNECTING ROUTES, THAT'S WHAT THE CITY CHOSE (INAUDIBLE). >> NOW, ROUTE 17, WE HAVE ESSENTIALLY A COMPLEMENTARY OR ALMOST DUPLICATIVE SERVICE. THE LOOPS THAT RUN AROUND DOWNTOWN, BUT IT'S NOT THE SAME LOOP, BUT WE HAVE ROUTES 6, 8, AND 45 THAT CAN PROVIDE SOME LOOP SERVICE IN THE DOWNTOWN. THE INTERESTING THING THAT I SHOULD NOTE HERE IS WHEN YOU LOOK AT THE RIDERSHIP, WHEN WE MADE THE MOVEMENT IN JULY OF THE TRANSFER CENTER TO WOOD STREET, YOU SEE A SIGNIFICANT DROP HERE FROM WHERE WE'RE RUNNING BETWEEN 600 AND A THOUSAND PER DAY IN PREVIOUS YEARS ON ROUTE 17, WE'RE DOWN BELOW 400 A DAY SINCE WE MOVED TO WOOD STREET.

PEOPLE ARE CHOOSING TO WALK. BUT TO GIVE YOU SOME IDEA ABOUT THE FINANCIAL IMPACT, SO ROUTE 17 IS $466,000 A YEAR. ROUTE 16 IS $584,000 A YEAR, SO JUST OVER A MILLION DOLLARS FOR THOSE TWO LINES. TO PICK UP THE SERVICE FOR THE 44 AND 45 THAT'S ABOUT 475,000 A YEAR. >> AND I'M SORRY, WHAT IS THE FREQUENCY FOR THE 44 AND 45? BECAUSE THEY'RE DOING THE DOWNTOWN LOOP, THEY'RE MAKING UP FOR ONE. >> RAY? >> I DIDN'T SEE IT ON HERE AND I APOLOGIZE IF IT'S ON HERE. >> IT'S NOT ON THE MAP. >> WOULD YOU LET ME KNOW WHAT IT IS? >> 44 RUNS UNTIL 7:00 P.M. AND IT RUNS 13-MINUTE SERVICE IN THE PEAK AND HOURLY SERVICE IN THE OFF-PEAK. 45 HAS 15-MINUTE SERVICE IN PEAK PERIOD, 30-MINUTE MIDDAY AND HOURLY SERVICE AT NIGHT. >> THANK YOU. >> SO IN CLOSING, COUNCIL, WE BELIEVE THAT THIS RECOMMENDATION STILL MAINTAINED A COMMITMENT TO PROVIDE A GOOD TRANSIT SERVICE IN THE CITY.

WE DO HAVE GOALS TO INCREASE THAT IN YEARS, BUT WE KNOW WE HAVE SERVICE DELIVERY CHOICES THIS YEAR. WE TRY TO ESPECIALLY LOOK ATS A MAKE SURE WE MAINTAIN ROUTES WHERE WE KNOW THERE'S TRANSIT DEPENDENCY, AND ANYWHERE WHERE WE HAVE, AGAIN, SOME REDUNDANCY IN THE SYSTEM, THAT'S WHERE WE TRIED TO FOCUS AND WE BELIEVE WE'RE NOT GETTING THE BANG FOR THE BUCK FOR THAT MILLION DOLLARS WITH THOSE TWO ROUTES AT THIS TIME, SO WE RECOMMEND ELIMINATION AND THAT'S WHAT WE'LL REPORT TO HRT. >> CAN I ASK YOU A QUESTION? I DIDN'T HEAR YOU MENTION IT. VERY BRIEFLY, THE TWO ROUTES THAT RUN ON HAMPTON BOULEVARD, THERE WAS A NOTE UP THERE ABOUT LOOKING TO ADJUSTING THE HOURS. CAN YOU GO BACK, RON, AND FIND THAT? RIGHT THERE. ROUTE CONSIDERED FOR SERVICE HOUR REDUCTION. GIVE ME AN IDEA OF WHAT WE'RE TALKING ABOUT. >> THE ROUTE 2 RUNS LATE, PROVIDES SERVICE TO HAMPTON BOULEVARD (INAUDIBLE). >> DOWNTOWN CONNECTING.

>> WE GAVE CITY STAFF THE FACTS ABOUT LATCH BACK LATE EVENING SERVICE UNTIL 10:00 P.M., BUT AFTER DISCUSSION, WE DECIDED THAT IT WAS BEST TO KEEP THAT AVENUE OPEN FOR PEOPLE WHO ARE SECOND AND THIRD SHIFT WORKERS TO STILL HAVE ACCESS UP AND DOWN HAMPTON BOULEVARD. >> BECAUSE I CAN TELL YOU THE TWO, YOU HAVE A LOT OF PEOPLE THAT COME FROM TITUSTOWN THAT TAKE THE BUS UP AND THEY MEET AT LITTLE CREEK AND HAMPTON, AND KIDS THAT GO TO ODU, SO THEY HAVE NIGHT CLASSES AND YOU GOT PEOPLE — AND I CAN TELL YOU A LOT OF THE PEOPLE ARE WORKING AT THE HOSPITAL BECAUSE I WILL RIDE THAT ROUTE AND THEY GET OFF RIGHT AT THE FRONT DOOR OF THE HOSPITAL. SO REALLY YOU HAVE TO BE VERY CAREFUL ADJUSTING THAT ROUTE. >> AND THAT'S WHY WE'RE NOT, AGAIN, THE FILTER WAS TRANSIT DEPENDENCY IN PARTICULAR, SO IF WE CUT IT OFF, UNDERSTANDING THAT THERE WERE SHIFTS, WE DECIDED THERE'S NO OTHER OPTION. UNLIKE THE 16, WHICH IS, YOU KNOW, IS A SHORTER LINE — >> NO, I'M GOOD WITH THAT.

JUST THE TWO THAT I THINK THAT — YOU'VE GOT TO REMEMBER THAT 2 NOT ONLY CONNECTS NAVAL BASE ON ONE END, WHICH IS A HUGE EMPLOYER, BUT HOSPITAL ON THE OTHER ONE AND PEOPLE THAT WORK IN BOTH THOSE PLACES RIDE THAT BUS, AND SO YOU REALLY CAN'T CUT THAT SERVICE BACK. THEY MAY MAKE A SMALLER BUS TO SAVE COSTS IF ANYTHING. I DON'T KNOW IN WE NEED A LARGER BUS. IF WE CAN TAKE A SMALLER BUS. >> RON, DO WE STILL HAVE THE — IS THERE STILL A NET (INAUDIBLE) — >> NO, SIR, LAST YEAR WE REDUCED THE NORTHERN SECTION OF ROUTE 17 WITH THE NET BUS AND WE TRIED IT AND THE RIDERSHIP WAS VERY MINIMAL. >> THERE'S ABSOLUTELY NO (INAUDIBLE) [ LAUGHTER ] >> I'VE BEEN ON THE BUS AND TERRI IS WALKING. >> I BET SHE'S WALKING ON HAMPTON BOULEVARD. [ ALL SPEAKING AT ONCE ] >> A PUBLIC NOTICE DOESN'T DO IT. YOU GIVE THESE PEOPLE BROCHURES TWO WEEKS PRIOR TO IT. >> DEPENDING ON WHAT COMES OUT OF TONIGHT'S MEETING, WE'RE GOING TO START WITH PUBLIC NOTIFICATION PROCESS — JULY 6th IS THE IMPLEMENTATION DATE, THE ROUTE 16 AND 17 ARE GOING TO BE ELIMINATED, YOU HAVE ALTERNATIVE ROUTES TO RIDE, AND THERE WILL BE BUS ANNOUNCEMENTS ON ALL THE TRIPS ON EACH OF THOSE ROUTES.

OUR WEBSITE HAS A SPECIAL "CLICK HERE" TO LEARN MORE ABOUT YOUR OPTION. WE'RE GOING TO HAVE TABLES SET UP AT WOOD STREET AT THE DOWNTOWN TRANSIT CENTER WHERE OUR CUSTOMER SERVICE PERSONNEL WILL TALK TO, BECAUSE THEY PARK IN CERTAIN SPOTS, TALK TO THE CUSTOMERS OF THOSE ROUTES AS WELL TELLING THEM THAT THEY'RE GOING TO BE ELIMINATED BY JULY 6th. WE'LL DO A MEDIA ALERT TO THE PAPERS WILL PICK IT UP. EVERY AVENUE WE CAN, AND OUR CUSTOMER CALL CENTER WILL START SHARING THAT. WE ALSO HAVE TO, BECAUSE THE ROUTES ARE PARTIALLY FUNDED BY FEDERAL FUNDS, WE'RE REQUIRED TO HAVE MEETINGS FOR PUBLIC INPUT, SO WE'RE GOING TO HAVE SEVERAL PUBLIC MEETINGS IN THE COMMUNITY TO LET THEM KNOW WHAT THEIR OPTIONS ARE AND THE ROUTES ARE BEING ELIMINATED BECAUSE OF POOR PERFORMANCE. IT'S A ROBUST OUTREACH WE'RE PLANNING. >> OKAY. >> THANK YOU.

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>> THANKS, RON. >> YES, SIR. BUS TRANSFER STATION, WE'LL BE AWARDING CONTRACT FOR CONSTRUCTION SOON. ESSENTIALLY, I MEAN, WE'D LIKE TO SAY IT'S BEEN A HUGE SUCCESS. WE'VE HAD REALLY NO INCIDENTS THOUGHT AND OPERATIONS ARE RUNNING WELL. >> LOOKS TERRIFIC. >> TRAFFIC FLOW IS — IT'S ALSO — IT REALLY SETS US UP, AGAIN, THE REASON THAT WE RECOMMEND THAT THAT NOT REMAIN ON WOOD STREET IS BECAUSE WE WILL HAVE REDEVELOPMENT IN THE FUTURE AND WE WANTED TO, UNTIL THAT DEVELOPMENT HAPPENS, SO MOVING IT TO THE INTERIOR OF THOSE DEVELOPABLE PARCELS WILL HELP US THEN, YOU CAN HAVE THAT DEVELOP HAPPEN THE WAY IT NEEDS TO. >> WHEN YOU SAY "SOON," DO YOU KNOW WHAT YOU MEAN BY "SOON"? >> REDEVELOPMENT? >> NO, YOU'LL BE AWARDING THE CONTRACT SOON. >> OH, JOHN? >> TWO OR THREE MONTHS WE'LL AWARD AND GET CONSTRUCTION STARTED.

>> WE HAVE THE FINAL DESIGN AND WE STILL HAVE THE GRANT FUNDING COMMITMENT FROM THE STATE. >> IT WILL SLIDE TO THREE OR FOUR AND THEN IT WILL SLIDE TO SUMMER — I MEAN EVEN WITH THE BEST OF INTENTIONS, UNLESS YOU ABSOLUTELY PUT SOME DEADLINES ON IT. >> THANK YOU. >> THAT WAS TERRIFIC. >> COUNCIL, THIS IS GOING TO BE BRIEF, BUT WE WANT TO KEEP YOU UP TO DATE AS WE MOVE THROUGH THIS PROCESS. WE'RE GETTING NEAR THE END OF THE PPEA PROCESS. I WANT TO REMIND YOU THAT WE HAD A CONCEPT CAL PHASE ON THE — CONCEPTUAL PHASE ON THE UNSOLICITED PPEA PROPOSAL THAT WE RECEIVED FROM S.T. BALLARD. WING SO HIS SITED AND RECEIVED — SOLICITED AND RECEIVED HEATING PROPOSALS FROM TWO TEAMS. [ INAUDIBLE COMMENTS ] >> ON PPEA? >> SURE, ABSOLUTELY. >> SO THEY CAN UNDERSTAND WHAT WE'RE TALKING ABOUT. >> ABSOLUTELY.

AS A REMINDER, THIS IS A PROCUREMENT METHOD ESSENTIALLY FOR CONSTRUCTION OF SCHOOLS. THE STATE ALLOWS US UNDER THE PUBLIC-PRIVATE EDUCATION ACT TO WORK UNDER A PROCESS THAT IS DEFINED BY THE STATE AND MIRRORED IN OUR LOCAL CODES FOR HOW WE SELECT A CONTRACTOR, DEVELOPMENT PARTNER FOR A PACKAGE OF FACILITIES. THIS HAPPENS TO BE A PACKAGE OF FIVE SCHOOLS THAT WERE AUTHORIZED BY CITY COUNCIL FOR FUNDING FOR LAST YEAR, AND SO WHAT WE RECEIVED FROM THE DEVELOPER WAS AN UNSOLICITED PROPOSAL, AND AGAIN, THIS PROCESS THAT THE STATE HAS ESTABLISHED ALLOWS TO US WORK THROUGH THAT AND ESSENTIALLY WORKING WITH WHAT YOU WOULD CALL SIMILAR TO A DESIGN-BUILD TYPE OF ENVIRONMENT AS OPPOSED TO A DESIGN-BID-BUILD ENVIRONMENT FOR PROCUREMENT. SO WHERE WE ARE NOW IS WE HAVE REVIEWED AND ANALYZED ALL OF THE PROPOSALS FROM THE THREE TEAMS, AND WE HAVE NOT ELIMINATED ANY OF THE TEAMS.

THEY ALL WORK,I MENTIONED BEFORE, WE'RE STRONG PACKAGES. HOWEVER, WE HAVE DECIDED TO GO AHEAD AND MOVE FORWARD AND START NEGOTIATIONS WITH S.T. BALLARD CONSTRUCTION COMPANY WHO WAS, YES, THE UNSOLICITED PROPOSER. WHEN WE DID THE SOLICITATIONS, THE PROPOSALS DID EVOLVE EVEN FROM S.T. BALLARD AND THAT'S WHERE WE WERE ABLE TO LOOK AT APPLES TO APPLES COMPARISONS AND HAVE GOOD INTERVIEWS AND UNDERSTANDING, WHAT WERE THE COSTS, WHAT WAS THEIR DESIGNS A APPROPRIATE, WHAT EXPERIENCE DID THEY BRING WITH THEIR TEAM TO THE TABLE, AND SO WE FEEL THAT IN S.T. BALLARD CONSTRUCTION, WE HAVE A STRONG PARTNER THAT CAN GIVE US A GREAT PRODUCT FOR THE 21st CENTURY FACILITIES. >> RON, YOU KEEP SAYING WEERK — SAYING WE, BUT CAN YOU DEFINE WHO THE WE IS, BECAUSE PEOPLE THINK IT IS THE CITY COUNCIL? >> AT THIS POINT, IT IS THE PPEA REVIEW TEAM MADE UP OF THE EXECUTIVE STAFF OF CITY ADMINISTRATION AND THE SCHOOL SYSTEM. THE CITY COUNCIL WILL BE RECEIVING, DOCKETED IN APRIL, IF NEGOTIATIONS GO WELL AND WE GET TO THE POINT WHERE WE'LL BRING YOU AN INTERIM AGREEMENT THAT WOULD APPROVE US WORKING THROUGH AN INTERIM PHASE WITH THE DEVELOPER, AND WHAT THE INTERIM AGREEMENT WILL HAVE IS AGREEMENTS AND FUNDING FOR CONCEPTUAL DESIGN UP TO 30% FOR CONSTRUCTION DRAWING, A REQUIRED PUBLIC ENGAGEMENT WORKSHOP, SOME SITE WORK ANALYSIS, AND THEN WE'RE ALSO GOING TO RECOMMEND THAT THE CAMPOSTELLA DEMOLITION ACTUALLY OCCUR IN THE INTERIM PERIOD.

WHAT ALL THAT DOES IS GIVES US INFORMATION TO INFORM AND MAKE DECISIONS ABOUT WHAT THE FINAL CONCEPTUAL DESIGN CAN BE FOUR TO FIVE SCHOOLS, THAT THEN WE CAN NEGOTIATE A FINAL GUARANTEED MAXIMUM PRICE FROM THE PROPOSER, AND THAT WOULD COME BACK TO COUNCIL AT THAT POINT, WHICH WE BELIEVE WILL TAKE TWO TO SIX MONTHS TO BRING A FINAL COMPREHENSIVE AGREEMENT FOR COUNCIL APPROVAL TO WHAT THE FINAL PACKAGE IS. THAT'S WHEN YOU'LL SEE THE DOLLAR AMOUNT THAT THE FIVE SCHOOLS COST X BASED ON THIS CONCEPTUAL DESIGN INPUT, ON THE PUBLIC ENGAGEMENT AND INPUT FROM THE COMMUNITY, AND AGAIN, WE BELIEVE THAT IT'S ADVANTAGEOUS TO GET SOME OF THIS WORK DONE IN THE INTERIM AGREEMENT. >> YOU SAID APRIL WOULD BE PROBABLY THE APPROVAL OF THE INTERIM AGREEMENT? >> CORRECT. >> THE NEXT PHASE IS PUBLIC ENGAGEMENT. WHAT IS THE TIMELINE FOR THE PUBLIC ENGAGEMENT? BECAUSE I THINK THAT'S WHERE THERE'S CONTROVERSY THAT'S HAPPENING RIGHT NOW WITH ACCUSATIONS OF THINGS THAT THIS IS BEING DONE CLOSED-DOOR.

I FOUND IF YOU EXPLAIN IT TO THE PUBLIC, WHY THIS IS ALL HAPPENING, WHY THERE'S PPEA, THE PROCESS THAT HAS TO BE FOLLOWED, IT TAKES AWAY FROM THE CONTROVERSY, BUT THE PUBLIC TRULY AND REALLY WANT TO KNOW WHEN THEY'RE GOING TO HAVE AN OPPORTUNITY WHERE THESE SCHOOLS ARE IMPACTING AND OTHER PEOPLE WANT TO BE INVOLVED IN IT, WHEN THEY CAN HAVE THE DISCUSSIONS. THAT'S WHERE I'M HEARING, SAYING IF WE KNOW WHEN THIS IS GOING TO FALL, THEN WE SHOULD START PICKING DATES RIGHT NOW AND PUTTING OUT WHERE THESE ARE GOING TO BE AND WHEN THEY'RE IS GOING TO AND NOT WAIT TWO WEEKS BEFORE THE MEETING TO ADVERTISE IT BECAUSE THAT'S — I DON'T KNOW IF ANYBODY AGREES WITH ME, BUT THAT'S WHAT I'M HEARING FROM THE COMMUNITY. >> NO, I AGREE. YOU KNOW, THERE IS A — PEOPLE ARE SENDING A MESSAGE THAT SOMEHOW ALL FIVE OF THESE SCHOOLS ARE GOING TO BE COOKIE CUTTER RENDITIONS, WE'RE JUST GOING TO — AND IT'S NOT.

>> WE AGREE AND WE ARE, WE'RE DOING THAT. >> OKAY. >> SO I WILL TELL YOU, THERE IS A SIGNIFICANT IMPETUS FOR US TO GET CAMPOSTELLA DONE, PARTICULARLY BECAUSE OF STUDENTS OUT OF SCHOOL. >> I AGREE WITH THAT. >> SO WE HAVE THAT, IT'S THE FIRST SCHOOL WE'RE GOING TO BUILD, SO AS MUCH AS POSSIBLE, WE'RE FAST-TRACKING THAT NOW — >> HAVEN'T ALL THE COMMUNITY CONVERSATIONS HAPPENED WITH CAMPOSTELLA MORE THAN ANY OTHER — >> NO, NO. >> ISN'T THAT HOW IT WAS DECIDED THAT THAT WOULD BE THE FIRST SCHOOL? >> THE SOUTH SIDE TASK FORCE. >> THERE WAS FRONT SIDE CONVERSATIONS BUT IN TERMS — OR BACK SIDE CONVERSATIONS, HOWEVER YOU WANT TO PUT IT, BUT THERE WAS STILL CONVERSATIONS WE HAD IN TERMS OF WHAT THE SCHOOL IS GOING TO LOOK LIKE, WHAT THE PROGRAMMING IS GOING TO BE.

IT'S GOING TO BE A JOINT EFFORT BETWEEN THE CITY AND THE SCHOOLS TO MAKE SURE THAT THEY GET — THAT WE GET THE BEST SCHOOL POSSIBLE, ESPECIALLY SINCE IT'S A STEM SCHOOL, OVER IN CAMPOSTELLA. WE'RE GOING TO GO BACK TO THEM. >> SO WE EXPECT CAMPOSTELLA TO KICK OFF APRIL/MAY AND THEN IT WOULD SEQUENTIALLY FOLLOW THROUGH THE SUMMER AND REALISTICALLY WRAP IT UP AT THE END OF THE SUMMER. >> WE'LL PROBABLY LEARN FROM ALL OF THIS. JUST WFR THE BUILDING SITS — WHERE THE BUILDING SITS ON THE SITE, WHAT THE DROP-OFFS ARE. >> WE PLAN TO USE A CLASSIC CHARRETTE PROCESS, TAKE THE FEEDBACK, MASSAGE THE FEEDBACK, COME BACK AND RESPOND DID WE HEAR YOU, YES OR NO, VAL DATE THAT, AND THEN REPORT FROM THAT THEY'RE. THAT'S WHERE WE ARE AND WE BELIEVE THAT, REALLY, AGAIN, WHAT YOU CAN START TO SEE IS MORE INCREMENTAL SHORT MILESTONES COMING UP, AND IT'S NOT GOING TO BE JUST ONE SCHOOL. CAMPOSTELLA IS GOING TO TAKE THE LEAD, AFTER YOU PASS THE INTERIM AGREEMENT, AND THAT WILL KICK IT OFF AND THEN WE'LL — THEN YOU'RE GOING TO HAVE OTHER, YOU KNOW, MULTIPLE LAYERS, ALL KIME OF LAYERS ON TOP OF WHEN YOU'RE IN DESIGN, IN PUBLIC ENGAGEMENT, ARE WE READY, STARTING TO GET TO SOMETHING CLOSE TO A NUMBER THAT WE CAN GET TO THAT GUARANTEED MAXIMUM PRICE.

>> RON, I DON'T KNOW WHETHER THIS IS WHAT TOMMY WAS TALKING ABOUT OR NOT, BUT THE INDIVIDUALS WHO BELIEVE THAT THERE'S SOME ARCHITECTURAL INTEGRITY IN LARCHMONT, WHEN WILL THEY GET THEIR CHANCE? >> WHEN WE HAVE THE WORKSHOP, SO WE'LL BE READY TO START THE, YOU KNOW, TO SETTLE ON A DATE. WE'RE WORKING WITH THE SCHOOL SYSTEM. WE NEED TO WORK WITH THE COUNCIL AND EVERYONE, WE NEED SEVERAL INPUT ON — TO SETTLE ON THOSE, BUT WE'LL LEAVE THAT — AGAIN, KARCH STELLA WILL KICK IT — CAMPOSTELLA WILL KICK IT OFF AND WE'LL START TO FLOW THROUGH THE SUMMER. >> SO THE PUBLIC ENGAGEMENT WORKSHOPS ARE ON GET WHAT FROM THE PUBLIC? NOT NECESSARILY DESIGN, BECAUSE WHEN THEY SUBMIT THEIR PACKAGES, THE COST OF THIS IS AROUND CERTAIN DESIGN AND SPECS, CORRECT? THERE CAN ONLY BE SO MANY CHANGES WITH THAT. IS IT MORE ABOUT PROGRAMMING OF WHAT'S GOING TO HAPPEN IN THE BUILDING AND MAYBE SOME MINOR THINGS LIKE, FOR EXAMPLE, ALL THESE SCHOOL BUILDINGS SHOULD BE EQUIPPED AND HANDLE ACTIVE SHOOTER SITUATIONS THAT YOU CAN SHUT DOWN THE FRONT OFFICE AND THAT IF WE'RE GOING TO BUILD THE ELEMENTARY SCHOOLS, WE NEED TO BUILD THEM TO PREPARE FOR ACTIVE SHOOTERS.

BUT MINE — >> IT'S A COMBINATION OF ALL THOSE. >> WE DON'T NEED TO BUILD UP THE PUBLIC'S EXPECTATION THAT THEY'RE GOING TO BE ABLE TO CHANGE THE DESIGNS OF THESE SCHOOLS WHEN WE ALREADY KNOW THAT THERE'S SPECS ALREADY DONE FOR — THERE'S A GENERAL — >> WE HAVE BASELINE AND CONCEPTS THAT CAN BE USED WITHIN THE ALLOCATIONS WE HAVE. THEY CAN BE COMPLETELY CHANGED FROM WHAT WE HAVE, YES. THE OPPORTUNITY IS THERE, IT'S ALL ABOUT WHAT ARE YOU WILLING TO, YOU KNOW, TO CHANGE. THE KEY IS, IN THE BEGINNING, AND THAT'S WHAT WE'RE ALREADY WORKING ON, WE SPENT 16 HOURS LAST WEEK WORKING ON PROGRAMMING AND AN UNDERSTANDING OF WHAT DOES A SCHOOL SYSTEM NEED FOR SIZE OF CLASSROOMS, WHAT DOES THE STEM PROGRAM NEED, THE EXTRA SPACE OR THE BREAKOUT SPACE. WE'RE WORKING THROUGH THAT WITH THE STATE STANDARDS, THE TITLE ONE STANDARDS WE NEED PER PUPIL PER CLASSROOM AND A LOT OF THAT IS BEING DONE ON THE FRONT END. WHAT'S THE BASIC PROGRAM FOR 1100 STUDENTS FOR CAMPOSTELLA AND WHAT WE NEED JUST IN BARE NUMBERS FOR THE FACILITIES AND HOW IT ALL ALIGNS AND THEN IT COMES TO CURRICULUM HAPPENS IN ONE WING, ADMINISTRATION, AND SECURITY PARAMETERS OVERLAY THAT AND THAT BUILDS IN AND THEN BRING IN THE CONCEPT AND THERE'S LOTS OF TWEAKS AND CHANGES THAT CAN BE MADE WITH WHAT'S THE UNDERSTANDING OF WHAT IS THE BASIC COST OF ALL THAT.

>> NOW IS THE TIME FOR YOUR STAFF TO SIT DOWN WITH THE PRESS AND EXPLAIN TO THEM WHAT THIS PROCESS IS BECAUSE THERE ARE QUESTIONS BEING ASKED, BECAUSE NOBODY UNDERSTANDS THIS PROCESS. WE'VE DISCUSSED IT ONCE, BUT THERE'S A LOT OF NEW INFORMATION THAT I FOUND OUT TODAY ABOUT THIS PROCESS AND THAT'S GREAT. I THINK THERE'S SOME PEOPLE THAT KNOW MORE THAN OTHER PEOPLE, AND IT'S YOUR STAFF. YOUR STAFF KNOWS THIS, SO HOW DO WE GET THIS OUT TO THE PUBLIC SO THAT IT LOOKS, YOU KNOW, WE HAVE — THAT THE PUBLIC UNDERSTANDS THIS PROCESS. IT'S NOT — IT HASN'T BEEN THE MOST TRANSPARENT, BUT IT'S NOT OUR FAULT. IT'S JUST BECAUSE PEOPLE DON'T UNDERSTAND HOW THIS DRIVES OUT, THE PROCESS, SO WE NEED TO EDUCATE THE PUBLIC ON THAT AND MAKE SURE THEY UNDERSTAND WHERE THIS IS GOING FROM HERE ON AND WE HAVE NOT DONE A GOOD JOB OF THAT.

>> ALSO, BIG TICKET ITEMS TOO. I MEAN, SO THEY WOULD WANT TO KNOW. WE'RE TALKING, I THINK, WHEN YOU ROLL IT ALL UP, IT'S LIKE $140 MILLION IN OUR KNOWLEDGE. I DON'T KNOW IF THAT'S THE RIGHT FIGURE OR NOT, BUT IT'S A BIG NUMBER WHEN YOU PUT ALL THESE SCHOOLS TOGETHER. >> DO YOU THINK A WEEKLY UPDATE ON THE CITY'S WEB PAGE MIGHT BE HELPFUL, A OUFL SOMETHING ON THE CITY'S — OUTLINE OF SOMETHING ON THE CITY'S WEB PAGE MIGHT BE HELPFUL TO THE PROCESS FROM START TO FINISH AND WHERE IT IS. I THINK ONE OF THE ISSUES THAT COMES INTO PLAY WITH THAT, WHEN YOU START TALKING ABOUT WHAT'S GOING TO HAPPEN AND YOU GIVE DATES, PEOPLE GIVE DATES STUCK IN THEIR HEAD AND THAT CAN BE PROBLEMATIC BECAUSE THINGS ARE FLUID AND THEY CHARGE BUT SOME KIND OF UPDATE, EVEN IF IT'S A BROAD, IN THE NEXT TWO OR THREE MONTHS, WE CAN EXPECT THIS OR IN THE NEXT FOUR OR FIVE MONTHS, WE CAN EXPECT THAT.

AND IT GIVES YOU SOMETHING TO REFER PEOPLE BACK TO ON THE WEBSITE AND IT ALSO GIVES US AN OPPORTUNITY TO TELL OUR STORY. I STILL MAINTAIN WE CAN'T TELL OUR STORY IF WE DON'T BUY INK ON THE BARREL, BUT WE HAVE A WEBSITE SO WEEK USE THAT TO TELL THE STORY WE WANT TO TELL AND PUT THE INFORMATION UP THERE AND PUT IT IN A PLACE WHERE PEOPLE CAN EASILY FINE IT, THEY DON'T HAVE TO GO DIGGING FOR IT. >> YEAH, GOOD POINT. >> I ALSO WANT TO THANK YOU, RON, AND MARCUS. WE CAME INTO A SITUATION WHERE IT LOOKED LIKE THESE CAPITAL CONSTRUCTION COSTS, LIKE WE DIDN'T HAVE A HANDLE ON THEM AT ALL FOR ALL THESE SCHOOLS, BUT YOU GUYS MANAGED TO GET A HANDLE ON IT AND THAT'S GOOD FOR THE TAXPAYER AS WELL. SO THANK YOU. >> AND THEN, MAYOR AND COUNCIL, THE LAST UPDATE WE HAVE IS FROM JIM REDICK. >> GOOD EVENING, MAYOR, MEMBERS OF COUNCIL, MR.

JONES. THANK YOU FOR THE OPPORTUNITY TO PRESENT ON OUR EMERGENCY OPERATIONS AND RESILIENCE FRAMEWORK. I'LL BE VERY BRIEF. I THINK I HAD 25 MINUTES, MR. JONES? [ LAUGHTER ] WE ARE REQUIRED BY LAW TO UPDATE OUR EMERGENCY OPERATIONS PLAN EVERY FOUR YEARS AND OOS YOU CAN SEE, THERE'S TWO COMPONENTS IN PARTICULAR THAT WE HAVE TO TACKLE. ONE IS THAT WE DO IT EVERY FOUR YEARS AND THAT WE HAVE A COMMAND AND CONTROL ELEMENT AND THAT WE HAVE SOMETHING IN THERE ABOUT THE CRIMINAL JUSTICE SERVICES AND CRIMINAL INJURIES COMPENSATION FUND FOR TERRORIST ATTACK OR WHATEVER IT IS. WE KNOCKED THAT OUT. IF YOU'RE ABLE TO TAKE A LOOK AT THE PLAN PRESENTED TO YOU LAST WEEK, THAT'S KNOCKED OUT IN A VERY SMALL SECTION, BUT OBVIOUSLY WE WANT TO DO WHAT'S MOST EFFECTIVE AND OFFICIALS FOR US AS TEAM NORFOLK. SO WE GO WAY WE BOND — BEYOND WHAT THAT REQUIREMENT IS. LIKEWISE THERE'S A REQUIREMENT FOR OUR EDUCATION PARTNERS THAT THEY WORK THROUGH THE CENTER DURING A PARTICULAR INCIDENT. WE WORK WITH THEM AND INCORPORATE THAT INTO OUR PLAN. BUT THE DIFFERENCE BETWEEN THIS FRAMEWORK AND THE LAST PLAN THAT WAS UPDATED IN 2010 IS THE FACT THAT IT IS A FRAMEWORK.

IT'S ALL INCLUSIVE OF WHAT IT IS WE NEED TO PREPARE FOR, SO WE HAVE OUR MITIGATION PLAN COMPONENT. WE HAVE OUR EMERGENCY OPERATIONS, WE INCORPORATE CAPABILITY MANY ASSESSMENT, THE CONTINUITY OF OPERATIONS PLAN, ON DOWN THE LINE. SO IT'S ALL INCLUSIVE IN TERMS OF WHAT IT IS WE'RE GOING TO PLAN FOR AND NOW WE'RE GOING TO BE RESPONSIVE, NOT JUST FOR EMERGENCY RESPONSE, BUT IN PLANNING, MITIGATION, AND RESPONSE AND RECOVERY. WE TAKE THE TEAM APPROACH, SO PUBLIC-PRIVATE, NOT FOR PROFIT, HIGHER EDUCATION AND MILITARY. EVERYONE IN HERE IS FAMILIAR WITH TEAM NORFOLK AND THAT'S HOW WE PLANNED AND RESPOND TOGETHER, AS A TEAM. THAT'S HOW WE DID IT DURING HURRICANE SANDY AND HOW WE DID IT DURING THE WINTER STORM IN JANUARY AND THE NUISANCE SNOW EVENTS SINCE THEN. WE'RE DOING IT ALL AS A TEAM, ALL INCLUSIVE, ONE PAGE, ONE SITE. INCLUSIVE AND ACCESS AS IT PERTAINS TO FUNCTIONAL NEEDS, I KNOW WHEN WE TALK ABOUT ACCESS, WE TALK ABOUT ACCESS TO WEBSITES OR INFORMATION, BUT THE OTHER PIECE OF ACCESS THAT I THINK OF IS WE'RE INCLUSIVE OF THOSE WITH ACCESS AND FUNCTIONAL NEEDS, THOSE WITH SPECIAL NEEDS, MAKE SURE THAT THEY ARE ADDRESSED.

WE'RE PLANNING FOR ALL ABILITIES, NOT JUST THE ABLE-BODIED, BUT EVERYONE IN OUR COMMUNITY, AND WE DO THAT THROUGHOUT OUR PLANS. THEN AGAIN, FOCUSING ON THE PROCESS. I ALWAYS QUITE MIKE TYSON ON THE FACT THAT EVERYONE HAS A PLAN UNTIL THEY GET PUNCHED IN THE FACE, SO WE HAVE THE PROCESS AND THE TEAM IDENTIFIED AND THAT'S HOW WE'RE ABLE TO RESPOND TO WHATEVER IT IS WE HAVE TO RESPOND TO. ALONG WITH THE MISSION PLAN, OBVIOUSLY WE'RE INVOLVED WITH THE ROCKEFELLER FOUNDATIONS 100 RESILIENT CITIES, SO WE'D BE REMISS IF WE DIDN'T INCORPORATE THAT INTO THE PLANNING PROCESSES. THE DISCUSSIONS WE'VE HAD ARE INCORPORATED INTO OUR PLAN AND IT'S NOT JUST A RESPONSE DOCUMENT. ANOTHER PIECE IS THE CAPABILITIES AND GAP ANALYSIS, AND THIS IS ONE THING THAT YOU WON'T SEE IN MANY OTHER PLACES. IT IS HOMELAND SECURITY HAS A LIST OF TARGETED CAPABILITIES, OUR FOUR CAPABILITY THAT MANY HAVE TO BE WORKED THROUGH FOR ANY TYPE OF HAZARD, BE IT A NATURAL OR MAN MADE EVENT, IF IT'S FATALITIES MANAGEMENT OR COMMUNICATIONS OR SHELTERING, THERE ARE CERTAIN CAPABILITIES AND METRICS THAT SHOULD BE MET, HAVING A CERTAIN RESPONSE WITHIN A CERTAIN AMOUNT OF TIME, BEING ABLE TO ACCOMMODATE SO MANY FOLKS.

THAT REALLY HASN'T BEEN DONE IN THE PAST, SO THAT TO ME IS SOMETHING THAT WE HAVE TO HAVE IN ORDER TO GAUGE OUR LEVEL OF SUCCESS OR LACK THEREFORE. WHAT I SEE MOVING FORWARD NEXT YEAR AND FUTURE UPDATES IS TELLING YOU FROM THIS POINT ON, THIS IS THE PROGRESS WE'VE MADE WITH SOME HARD DATA ON HOW WE'VE DONE IT. NOT ONLY COMMUNICATING TO YOU WHAT OUR PROGRESS HAS BEEN, BUT THAT TYPE OF INFORMATION GIVES TWLAUS WE NEED TO IDENTIFY THE GAPS AND DEVELOP PRESCRIPTED REQUESTS FOR THE STATE SO WE CAN MATCH THE REQUESTS. THE COMPETENCE SIEVE FRAMEWORK, THERE'S TEN VOLUMES FROM MITIGATION ALL THE WAY DOWN TO OUTREACH AND EDUCATION. WE TALKED ABOUT WHAT IT IS PLANNING FORK THE BASIC PLAN AND ADMIN PLAN, WHAT ARE THE REQUIREMENTS, ARE, WHO THE TEAM IS, AND WHO MAKES UP TEAM NORFOLK AS WELL AS THE EMERGENCY SUPPORT FUNCTIONS AND WE HAVE IT BROKEN DOWN NAMING SPECIFICALLY WHO OUR PARTNERS ARE AMONG THESE LEVELS OF GOVERNMENT AND SECTORS.

SO WITH ANY OF THE EMERGENCY SUPPORT FUNCTION ANNEXES, ONE IS TRANSPORTATION, TWO IS COMMUNICATION, THREE IS PUBLIC WORKS AND ENGINEERING. FOR OUR NORFOLK STATE PARTNERS, IT GETS UP TO SIX, HOUSING AND HUMAN SERVICES AND THERE YOU SPINE ALL OF OUR PARTNERS — FIND ALL OF OUR PARTNERS, CONTACT LIST, MEMORANDUMS OF UNDERSTANDING, EVERYTHING WE NEED TO MAKE SURE WE'RE COMMUNICATING WITH EVERYBODY. NO AGENCY IS LEFT OUT AND AGAIN, IT'S ALL INCLUSIVE, NOT JUST FOR RESPONSE, BUT IT'S ALL CONNECTED. OF COURSE, FUNCTIONAL SUPPORTING AND HAZARD SPECIFIC ANNEXES. WHILE WE'VE FOCUSED ON THE PROCESS, THERE ARE SOME THINGS WHERE WE HAVE CONCRETE PLANS AND TIMELINES AND THE LIKE AND THAT'S WHERE WE IDENTIFY THOSE. THE CONTINUITY OF OPERATIONS PLAN, ONE THING WE WERE ACTUALLY DEVELOPING IN ADDITION TO JUST AN OVERRULE CITY PLAN IS WHAT HAPPENS — AN OVERALL CITY PLAN IS WHAT IS HAPPENS WHEN WE HAVE A FEDERAL GOVERNMENT SHUTDOWN. THERE ARE SIGNIFICANT IMPACTS AT THE LOCAL LEVEL, SO WE'RE INCORPORATING THAT SO WE KNOW HOW TO RESPOND BETTER NEXT TIME AND THE OUTREACH AND EDUCATION PLAN.

WE WANT TO COMMUNICATE THIS PLAN. IF THE FOLKS IN THE COMMUNITY DON'T KNOW WHAT THE PLAN IS, IF THE FOLKS IN THE BUSINESSES AND COMMUNITY, DON'T KNOW WHAT OUR ACTIVE SHOOTER PLAN IS, THEY NEED TO KNOW BECAUSE IT WON'T BE EFFECTIVE AT ALL. WE'VE WORKED WITH THE SCHOOLS, CERTAINLY, IN TERMS OF THE ACTIVE SHOOTER THREAT, BUT WE IDENTIFY THROUGH TEAM NORFOLK BANG, BANG, THIS IS WHAT HAPPENS. SO WE WON'T TALK ABOUT OBVIOUSLY WHAT THE TACTICAL RESPONSE PLANS ARE, BUT YOU ALL KNOW WHO RESPONDS FROM THE 911 CALL TO POLICE TO FIRE AND MEDICAL RESPONSE, ALL THE WAY DOWN TO THE MEDICAL EXAMINERS OFFICE, THE FAMILY REUNIONIFICATION, THE PUBLIC RELATIONS PIECE. WE'RE COMMUNICATING THAT, POSTING ALL THAT TO OTHER WEB, WORKING WITH LIBRARIES, REC CENTERS TO MAKE SURE THERE'S HARD COPIES AND ELECTRONIC COPIES AVAILABLE TO EVERYBODY. WE WANT TO COMMUNICATE IT AND CHALLENGE IT ALL THE TIME. WE WANT FOLKS TO KNOW WHAT IT IS AND CALL US OUT ON ANYTHING THEY CAN SEE NEEDS IMPROVEMENT. WITH THAT, I THINK I REACHED MY FIVE-MINUTE UPDATE.

>> ARE YOU INCLUDING IN THERE WHAT PEOPLE CAN DO OR SHOULD DO SHOULD THEY FIND THEMSELVES IN A SITUATION WHERE THERE IS AN ACTIVE SHOOTER? >> ABSOLUTELY. WE HAVE IN RED TEXT, YOUR ROLE — IF THIS IS YOUR FACILITY, THIS IS YOUR ROLE. BUT THE AVERAGE PIECE FOR THE PUBLIC IS THE RUN HIDE FIGHT CAMPAIGN, SO WE'LL HAVE THAT AND ALL OUR PARTNERS HAVE THAT, THERE IS TRAINING MATERIALS. WE IDENTIFY, THIS IS YOUR FACILITY, THESE ARE YOUR EXPECTATIONS AND THIS IS WHAT HAPPENS. >> OKAY. >> ANY OTHER QUESTIONS? >> JUST REALLY HAVING TO DO, I GUESS, WITH PUBLIC WORKS AND WHAT YOU'RE TALKING ABOUT. MARCUS, I THINK YOU MIGHT HAVE MISSED THE NOR'EASTER THAT WE HAD THAT FLOODED OUT SPARTAN VILLAGE AND I'M WONDERING, HAVE WE DONE ANYTHING THROUGH PUBLIC WORKS TO MITIGATE THAT SHOULD THAT HAPPEN AGAIN? YOU KNOW, DURING THIS HURRICANE SEASON OR ARE WE WAITING FOR IT TO HAPPEN AGAIN. >> I ONE SAY WE'RE WAITING FOR IT TO HAPPEN AGAIN. JOHN, YOU CAN CHIME IN, BUT I KNOW THE AREA IS IDENTIFIED AND THERE'S A LOOK AT MITIGATION FUNDS HOW WE CAN ADDRESS THAT. >> WE HAVE.

>> IT WON'T HAPPEN AGAIN? >> NEVER SAY NEVER. NEVER SAY NEVER. [ INAUDIBLE COMMENTS ] WE HAVE GOT THE FUNDS SET ASIDE TO PURCHASE SOME OF THE PROPERTIES. THE OTHER THINGS THAT WE DID IS WE — THERE'S A LARGE CULVERT UNDER NORFOLK STATE AND WE SPENT A FEW HUNDRED THOUSAND DOLLARS TAKING DIRT OUT OF THAT AND WE ALSO INSTALLED SOME WEIRS, VALVES, TO KEEP THE TIDE FROM COMING BACK IN DOWN BY THE RAILROAD TRACK, SO I CAN'T SAY IT WON'T HAPPEN AGAIN, BUT WE REDUCED THE POSSIBILITY OF IT. >> DID YOU GET ENOUGH MONEY TO ACQUIRE THAT WHOLE RING? >> WE HAVE ENOUGH TO PURCHASE SOME OF THE HOUSES INCREMENTALLY. >> WITHIN THAT RING? I THOUGHT THE PLAN WAS TO APPLY THOSE HOMES THAT MAKE UP THAT RING AND PUT A RETENTION POND OR SOMETHING LIKE THAT THAT WOULD ALLEVIATE THE FLOODING? >> THE IDEA IS TO PURCHASE THOSE HOMES AND COULD BE RETENTION POND OR COULD BE SOME OTHER KIND OF DEVELOPMENT. IT WOULD NEED TO HAVE A RETENTION POND SOMEHOW.

>> WHAT ARE WE WAITING FOR THEN? >> WILLING SELLERS. WE'VE HAD A COUPLE AND WE'RE UNDER ACQUISITION. >> OKAY, GREAT. THANK YOU. >> VERY IMPORTANT. I MEAN, HOW MANY YEARS AGO WAS THAT EVENT? >> FOUR OR FIVE. >> AND MARCUS, WE TALKED ABOUT THIS OVER TIME, ABOUT — I MEAN, THE LIKELY PROBABILITY OF A FLOOD OCCURRING IN SPARTAN VILLAGE BECAUSE IT IS A BOWL ON A RING, BUT IF THERE ARE MONIES AVAILABLE TO PURCHASE, I'M SURPRISED THERE ISN'T A WILLING SELLER IN THERE. >> THEY'RE LARGELY RENTAL PROPERTIES. >> WELL, WE CERTAINLY CAN'T TAKE ANY OF THEM, BUT I'D WANT TO FIND OUT IF THERE'S SOME PROPERTIES, ESPECIALLY AS YOU DRIVE IN AND GO TO YOUR RIGHT AND DOWN IN THAT BOWL, THERE MIGHT BE SOME PROPERTIES DOWN IN THERE, BUT AT LEAST WE — [ INAUDIBLE COMMENTS ] >> YEAH, BUT I, YOU KNOW — I JUST — IT'S HARD TO BELIEVE THAT WE'VE ONLY BEEN ABLE TO BUY ONE UNIT. RON, I APPRECIATE THAT, BUT I MEAN, YOU KNOW, SEEMS TO ME LIKE THE FLOOD IS COMING AT SOME POINT AGAIN. ALL RIGHT, THANK YOU. CAPTIONING PROVIDED BY CAPTION ASSOCIATES, LLC www.

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